Requisition number: 2360833
Job category: Sales Support
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Account Manager serves as a primary point of contact between OptumRx and assigned Health Plan clients, supporting the delivery of operational excellence and client satisfaction. This role is responsible for coordinating across internal teams to ensure effective execution of client requirements, contract deliverables, and service activities.
The Account Manager works closely with internal partners and client stakeholders to manage day-to-day operations, resolve issues, and support implementation of programs and initiatives. Success in this role requires strong communication, organization, and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced environment.
As a key member of the account team, the Account Manager supports client retention and service delivery while contributing to overall account performance and relationship management.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Support execution of client action plans by coordinating activities, tracking progress, and maintaining alignment on priorities, timelines, and deliverables
Assist with monitoring and execution of contractual obligations, including performance guarantees and reporting requirements
Serve as a primary contact for day-to-day client inquiries, ensuring timely and accurate responses
Partner with operational teams to support implementation and ongoing delivery of client programs and processes
Track, manage, and support resolution of client issues, including documentation, escalation, and communication of status updates
Coordinate with internal partners (Operations, Clinical, IT, Regulatory) to ensure clear understanding and execution of client requirements
Support member outreach initiatives and program activities as needed
Monitor data integrity and file exchange processes in partnership with Data Analytics; escalate issues as appropriate
Assist with implementation activities in collaboration with cross-functional partners
Support compliance with regulatory requirements and client-specific policies by partnering with Regulatory and Policy teams
Maintain accurate documentation of client interactions, action items, and deliverables
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Years of post-high school education can be substituted/is equivalent to years of experience
2+ years of client management, account coordination, or healthcare operations experience
Proven solid written and verbal communication skills
Demonstrated ability to manage multiple priorities and meet deadlines
Proven problem-solving skills with ability to escalate appropriately
Proven solid presentation and project management skills
Proven ability to work cross-functionally and build effective working relationships
Proven high attention to detail and commitment to delivering excellent client service
Demonstrates a high degree of client focus and attention to excellent service
Preferred Qualification:
Experience in healthcare, PBM, or related industry
Key Success Factors
Solid execution and follow-through on client deliverables
Effective coordination across internal teams
Timely and accurate issue resolution and communication
Ability to manage day-to-day client needs independently with guidance
Focus on client satisfaction and service quality
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
