Restaurant Shift Supervisor

MOD PIZZA-OCONOMOWOC • Oconomowoc, WI • 5h ago

JOB REQUIREMENTS: Key Responsibilities As a Shift Supervisor you have an ownership mentality to ensure the restaurant is welcoming, runs smoothly, is clean and organized, and meets MOD\'s overall standards. Lead the shift by doing the following key tasks: The Shift Supervisor is responsible for ensuring the right squad member is in the right place and doing the right work to always support guests, we call this deployment. You will need to complete Deployment Charts and make adjustments throughout the day to keep the daily operations running smoothly. As assigned, train newly hired/promoted squad and support the team through new program rollouts and initiatives. As a part of the restaurant leadership team, you will ensure operating systems and equipment are maintained to meet restaurant goals. This includes restaurant equipment and technology like online ordering, catering, fundraising and customer review systems. The Shift Supervisor is responsible for using and referencing MOD tools and standards to ensure the food is safe in both Back of House and Front of House. Listen, acknowledge, and do your best to resolve any squad member and/or guest concerns. Escalate issues that require resolution to the AM or GM as appropriate. Manage cash within the shift in an accurate and responsible manner including making change, accessing cash in the safe, processing refunds, etc. Take inventory and place orders as needed and supported by the GM. Adhere to all Opening/Midday/Closing shift checklists and use all tools available to execute requirements in a timely manner. Regularly review email to stay updated on and communicate any information from the Slice (and other relevant sources) for squad members to be effective in their roles during the shift. Investigate and resolve complaints regarding food quality, service, or accommodations. Maintain food and equipment inventories, and keep inventory records. Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity. Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities. Count money and make bank deposits. Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary. Greet guests, escort them to their seats, and present them with menus and wine lists. Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control. Perform various financial activities, such as cash handling, deposit preparation, and payroll. Resolve customer complaints regarding food service. Compile and balance cash receipts at the end of the day or shift. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor. Train workers in food preparation, and in service, sanitation, and safety procedures. Supervise and participate in kitchen and dining area cleaning activities. Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel. Assign duties, responsibilities, and work stations to employees in accordance with work requirements. Specify food portions and courses, production and time sequences, and workstation and equipment arrangements. Record production, operational, and personnel data on specified forms. ** OTHER EXPERIENCE AND QUALIFICATIONS: Required Qualifications: Must have a minimum of one (1) year of customer service orrestaurant experience. Must have demonstrated success as a mentor, trainer or informal leader. Have a proven ability to prioritize and make decisions. Must be at least 18 years old Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner. Have the ability to be a calming presence in periods of high volume. You must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law. You should be proficient in written and oral communication. Have the ability to support restaurant hours working a minimum of 3 shifts and 18 hours per week. This will include peak demand hours as determined by General Manager or District Manager. ** APPLICATION INSTRUCTIONS: Apply Online: https://jobs.modpizza.com/job/Oconomowoc-Restaurant-Shift-Supervisor-WI-50366/1392354900/

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