Front Desk Attendant - The Carlysle

Guest Services • Naples, FL • 1d ago

Compensation Amount:

22.00 USD Hourly

Job Summary:

The Front Desk Attendant is responsible for greeting residents, visitors & vendors as well as answering all incoming calls in a prompt, courteous, and timely manner. They monitor and authorize entrance and departure of residents, visitors, and other authorized persons. Also handles clerical and other tasks as assigned by management. This position is 16-20 hours. Evenings and weekends required.

Job Description:

ESSENTIAL FUNCTIONS

Professionally answer incoming calls. Screen, transfer, and direct incoming calls to appropriate individuals; take detailed messages as needed.

Greets and directs residents and visitors to the property in a professional, friendly and hospitable manner.

Make sure the visitor log is accurate and available for use in emergency situations.

Perform clerical duties such as copying, faxing, filing, typing, etc. to provide administrative support to the department as needed.

Maintain confidential documents.

Resolves complaints within scope of authority, otherwise able to refer the matter to the unit manager.

Perform other duties as assigned.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

HS Diploma or equivalent.

A minimum of 1 year of related experience.

Must have a positive and friendly attitude.

Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.

Proficient with Microsoft Office applications (Word, Excel, and Outlook).

Must be able to demonstrate proper telephone etiquette, excellent customer service, satisfactory written, oral communication and listening skills.

Ability to recognize when a problem has occurred and communicate it to management.

Valid driver's license.

PHYSICAL AND MENTAL REQUIREMENTS

Ability to sit at a desk and monitor phones for extended amounts of time.

Constantly communicates and receives verbal communication with other employees in a fast-paced environment.

Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

Bend, kneel, stoop, squat, turn, and twist repetitively.

Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.

Climbing steps regularly.

Reading and writing work-related documents in English.

Use and operate general office equipment.

Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

Radio

Typical office equipment (computers, phone system, fax, copiers, scanners, among others).

Microsoft Office

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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