Back to Jobs search

Functional Support Analyst

General Dynamics Information Technology • Washington, DC • 1h ago

Req ID: RQ220545

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: NACI (T1)

Job Family: IT Infrastructure and Operations

Skills:

Applications Support,Technical Documents,Technical Support,Troubleshooting

Experience:

10 + years of related experience

Job Description:

Duties and Responsibilities:

The candidate will be expected to provide dedicated Tier II and Tier III support as outlined below:

Coordinate with the government to review work requests for priority, authorization, and acceptance.

Develop solutions in accordance with AOUSC Department of the Chief Information Officer (DCIO) policies and procedures.

Provide testing of solutions to ensure high quality of product delivered for acceptance.

Provide SME recommendations in work execution to provide cost savings and process improvements.

Use the shared SDLC resources provided by the DCIO including but not limited to ServiceNow, Jira, SharePoint, Gitlab, Fortify, IB Kojak FAP 60 and Sona@type.

Update all applicable documentation as needed as a result of your work. This includes SOPs, system diagrams, etc.

Provide solution approach artifacts and demos prior to execution for review and approval by the DCIO.

Proactively manage support tasks to resolution including coordination with respective support team and customers and document the tasks status daily.

Monitor, respond to tickets, track ticket trends and generate various user reports (error, permissions, access, audit, etc.).

Coordinate and support various security tasks with Infrastructure and Security and Data Integration Staff.

Create, update various knowledge solutions along with PSG, Vendor and O&M groups.

Coordinate and support various test activities with supporting Testing Services Division.

Create Knowledge base articles, Job aids, procedure documents and electronic learning modules.

Desired Qualifications, Experience, and Competencies:

Five (5) plus years of relevant Tier II and Tier III support experience with medium-to-large enterprise applications within the federal government.

Experience and knowledge in principles and practices of software development lifecycle (SDLC) and Agile methodologies.

Understanding of IT practices, service management, governance frameworks, and industry standards (i.e., ITIL, ITSM, COBIT, ISO).

Proficiency in business tools, such as, Word, Excel, Power-Point, Visio, SharePoint, Teams, etc.

Excellent written and verbal skills.

Ability to work independently with limited guidance or oversight.

Ability to analyze complex data and present findings in a clear and easily understood manner.

Ability to present recommendations for consideration and influence as needed.

Specialized Experience:

Working knowledge of IT tracking tools, preferably ServiceNow and Jira.

Education and Certification Requirements:

Bachelor's degree in a relevant field and 10+ years of experience are required, or a Master's degree in a relevant field and seven plus years of experience.

The likely salary range for this position is $93,662 - $113,275. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Similar Jobs

(USA) Freight Flow Associate-1

Walmart • Laurel, MD • 27min ago

Position Summary... What you'll do... Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy: and applying these in executing busin...

27min ago

Go to Apply

(USA) GM Coach - Fashion

Walmart • Alexandria, VA • 29min ago

Retail & Hospitality

Position Summary... What you'll do... Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with...

29min ago

Go to Apply

(USA) Overnight Stocking Coach

Walmart • Vienna, VA • 37min ago

37min ago

Go to Apply

24/7 Operational User Support Specialist

CACI International • Sterling, VA • 40min ago

IT & Engineering

Job Title: 24/7 Operational User Support Specialist Job Category: Intelligence Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Ty...

40min ago

Go to Apply

24/7 Operational User Support Specialist

CACI International • Sterling, VA • 40min ago

IT & Engineering

40min ago

Go to Apply

24/7 Operational User Support Specialist

CACI International • Sterling, VA • 40min ago

IT & Engineering

40min ago

Go to Apply

2026 Internship - Construction Services

Intertek • Fairfax, VA • 41min ago

Trucking & Construction

2026 Internship - Construction Services - Fairfax, Virginia Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a highly motivated...

41min ago

Go to Apply

Construction Technician- Southern Division

Aerotek • Gambrills, MD • 41min ago

Trucking & Construction

Job Title: Construction Technician - Southern Division Job Description We are seeking skilled Construction Laborers to join our team in Waldorf, Maryland. Candidates should be proficient in operating a pipe saw, reading...

41min ago

Go to Apply

(USA) Overnight Stocking Coach

Walmart • Alexandria, VA • 44min ago

44min ago

Go to Apply

(USA) Tire & Battery Technician - Automotive

Walmart • Sterling, VA • 45min ago

IT & Engineering

Position Summary... As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, f...

45min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)