Working Hours/Days
M-F, Weekend as Needed to Complete Assigned DutiesProduct Support Sales Manager
Overview
The Product Support Sales Manager is responsible for leading the aftermarket sales and product support strategy for Power Systems customers across the assigned territory. This position provides leadership to inside and outside sales teams while driving profitable growth, customer satisfaction, and long-term service business development.
This leader will collaborate closely with service operations, technical staff, and parts teams to deliver responsive aftermarket solutions and strengthen customer relationships. The role requires strong commercial leadership, strategic thinking, technical and operational understanding of power systems service operations, and the ability to lead teams in a fast-paced environment.
Basic Duties
Key Responsibilities
Sales & Business Development
Lead and execute aftermarket sales strategies to drive revenue growth and customer retention
Develop and communicate territory sales coverage and account management plans
Identify new business opportunities and expand customer relationships within key markets
Provide technical sales leadership related to engine, generator, and power systems aftermarket service solutions
Support teams and customers in evaluating repair strategies, maintenance programs, and lifecycle equipment support options
Promote the value of service agreements, preventative maintenance programs, repairs, upgrades, and related aftermarket solutions
Manage strategic customer accounts and support resolution of escalated customer concerns
Collaborate with regional leadership to develop pricing strategies, sales initiatives, and market growth plans
Leadership & Team Development
Lead, coach, and develop Product Support Sales Representatives, Inside Sales personnel, Sales Administrators, and related support staff
Establish performance expectations and promote accountability throughout the team
Support employee development through coaching, mentoring, and training
Participate in recruiting, hiring, onboarding, and talent development activities
Foster a culture focused on customer service, teamwork, communication, and continuous improvement
Operational & Financial Management
Develop and support annual budgets, forecasts, and business plans
Monitor departmental performance against revenue, profitability, and operational goals
Collaborate with cross-functional teams to improve workflow efficiencies and resource planning
Review service proposals, maintenance agreements, repair scopes, and technical estimates for accuracy, competitiveness, and operational feasibility
Support New Product Introduction (NPI) initiatives and aftermarket support planning
Leadership Competencies
Successful candidates will demonstrate:
Strong leadership and team development capabilities
Excellent communication and relationship-building skills
Ability to lead discussions involving technical service solutions, equipment applications, and customer support strategies
Strategic thinking and business acumen
Customer-focused problem-solving abilities
Effective decision-making and organizational skills
Ability to manage multiple priorities in a dynamic environment
Collaborative leadership across departments and functions
Qualifications
Education
Bachelor's degree in Business, Marketing, Engineering, or a related field preferred
Experience
5+ years of sales or aftermarket business development experience with demonstrated success growing customer relationships and achieving business objectives
3+ years of leadership or supervisory experience managing teams and driving performance
Experience in power systems, heavy equipment, industrial service, or related equipment support industries strongly preferred
Caterpillar industry experience preferred
Technical & Business Knowledge
Strong working knowledge of diesel and natural gas engines, generator sets, transfer switches, and related power systems service operations strongly preferred
Experience supporting or leading service-related quoting, troubleshooting, repair planning, or aftermarket product support activities preferred
Ability to build credibility with customers, technicians, and service leadership through practical operational and technical understanding
Ability to communicate effectively with both technical and non-technical stakeholders
Familiarity with service quoting, maintenance agreements, and aftermarket support operations
Experience with CRM systems, sales analytics, and Microsoft Office business applications preferred
Altorfer Industries offers an industry leading compensation and benefit package:
Health, Dental, Vision, Disability, and Life Insurance
401(k)
Paid Holidays
Paid Parental Leave and Funeral Leave
Paid Time Off: Prorated 80 hours of PTO
Education Assistance
Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection
Payrate: $90,000 - $120,000 annually
Posted Min
USD $90,000.00/Yr.
Posted Max
USD $120,000.00/Yr.
Physical Requirements/Working Conditions
This position works in an office environment. May on a continuous basis walk, bend and lift up to 25 lbs. May on occasion need to go into the shop or warehouse and will be required to wear appropriate safety equipment (IE- Safety glasses or side shields, hearing protection, etc.) for a given situation. The noise level in the work environment is usually low to moderate. Must be flexible to work varying schedules and hours as needed. Occasional travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why Work for Altorfer?
At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.
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Req No.2026-5661
CategoryManagement
LocationUS-IL-Addison
TypeRegular Full-Time
Union or Non-UnionNon-Union
DivisionPower Systems
CompanyAltorfer Industries Inc.
