Inside Sales Account Manager - SMB

HP Inc. • Vancouver, WA • 3h ago

Job Summary

This Inside Sales Account Manager role is responsible for engaging in Small and Medium Business (SMB) customers, handling customer inquiries, and effectively selling products, services, and solutions while nurturing client relationships. The role demonstrates advanced skills in solution-based selling, complex negotiations, and strategic collaboration to optimize sales outcomes, refine strategies, and elevate team performance.

Location: Rio Rancho, NM or Vancouver, WA

Hybrid: 3 days per week in office

Responsibilities

Handles customer request calls adeptly, leveraging expertise to effectively sell products, services, and solutions to the installed customer base.

Addresses complex customer inquiries by offering multi-product/service solutions, often involving integrated solutions that meet intricate needs.

Manages key accounts, nurturing relationships, identifying growth opportunities, and aligning offerings with client objectives.

Maintains an in-depth understanding of the organization's products, services, and industry trends, ensuring accurate and insightful communication with customers.

Navigates complex negotiations and high-value sales opportunities to secure beneficial outcomes for both customers and the organization.

Collaborates with cross-functional teams to optimize the sales process, ensuring seamless customer experience and efficient workflows.

Provides valuable inputs to Sales Representatives on emerging market trends, customer preferences, and potential opportunities to refine sales strategies.

Analyzes performance metrics and data to identify trends, areas for improvement, and opportunities for optimizing sales outcomes.

Contributes to the development of sales strategies, collaborating with management and cross-functional teams to align sales efforts with organization goals.

Trains, coaches, and leads other lower-level representatives, sharing knowledge and experience to enhance the team's collective performance.

Education & Experience Recommended

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated knowledge.

Typically has 6-8 years of related work experience, preferably in inside sales or tele sales, or a related field.

Preferred Certifications

Certified Inside Sales Professional (CISP)

Knowledge & Skills

Business Development

Business Planning

Business To Business

Cold Calling

Consultative Selling

Cross-Selling

Customer Relationship Management

Inside Sales

Marketing

Merchandising

Outbound Calls

Phone Sales

Product Knowledge

Sales Process

Sales Prospecting

Sales Strategy

Salesforce

Selling Techniques

Telemarketing

Upselling

Cross-Org Skills

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Impact & Scope

Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The on-target earnings (OTE) range for this role is $61,400 to $87,500 annually, with a 60/40 (salary/incentive) mix. There are additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

HP offers a comprehensive benefits package for this position, including:

Health insurance

Dental insurance

Vision insurance

Long term/short term disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies, including;

4-12 weeks fully paid parental leave based on tenure

13 paid holidays

Additional flexible paid vacation and sick leave (US benefits overview (https://hpbenefits.ce.alight.com/) )

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

HP Inc.

Go to Apply

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