Resident Concierge-Per Diem

Applewood Retirement Living • Amherst, MA • 5h ago

Reesident Concierge-Per Diem SUMMARY: The Concierge responds to a wide
variety of requests, ensuring the needs of the community are clearly
understood and addressed to maximize resident satisfaction. As the first
point of contact for residents, prospective residents, visitors and
vendors, the Concierge\'s primary responsibility is to satisfy or exceed
the resident expectations, as well as serve as a liaison to various
departments. Residential Concierges embody professionalism and extensive
customer service skills. The Concierge also develops and maintains
positive relationships, making sure to address concerns or issues in a
timely and professional manner. Responsible for safeguarding
confidentiality of residents. ESSENTIAL FUNCTIONS: Performs job
functions in a manner consistent with the mission and goals of the
Loomis Communities. Adheres to The Loomis Communities Compliance and
Ethics Program. Demonstrates an awareness of, a respect for and
attention to the diversity of the people with whom they interact
(persons served, personnel, families/caregivers, and other stakeholders)
that is reflected in attitudes, behavior and services. Assists residents
and their guests in a courteous and efficient manner; and plays a vital
role in ensuring the overall resident satisfaction. Provides concierge
services to residents and visitors to include but not limited to dinner
reservations, transportation services, housekeeping, room reservations,
receive, store, and retrieve packages for residents. The concierge helps
residents get timely resolution on housekeeping and maintenance issues.
Ensures the safety and security of the community, by being aware and
knowledgeable about who is entering and exiting the property; and
ensures non-residents (e.g. guests, tradesmen, deliverymen or others)
are approved by the resident or the management office. Assists with
training and guiding new security personnel in acclimating to the
operations of The Loomis Communities. Performs security duties as
assigned (Patrol property, write activity reports, call police or fire
departments in cases of emergency)Provides administrative
responsibilities, such as keeping records of resident vehicles, phone
numbers, deliveries, frequent guests, preferences and local maintenance
and service providers. Serve as First Responder to the emergency call
system for independent living, and respond quickly in case of an
emergency. Maintains pride in the property\'s maintenance and appearance
needs, by ensuring lobby and public areas are neat and orderly.
Maintains a professional, courteous and calm demeanor in an active area.
Provides administrative support to Administrative Assistant and
Executive Director as needed. Completes financial and petty cash
transactions. QUALIFICATIONS: Preferred Education: High School Diploma
or GED Preferred Experience: Previous customer service experience
Skills/Compentencies: Ability to apply common sense understanding to
carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in
standardized situations. Ability to read, write, and speak English.
Ability to relate well to all residents, including the emotionally
upset. Ability to deal tactfully with personnel, residents, family
members, visitors and the public. Ability to report to work regularly
and promptly. Ability to work beyond normal hours when necessary.
Excellent customer service skills and effective phone communication
skills. Ability to monitor and respond to email, troubleshoot minor
resident technical issues, update daily schedules, create sign-ups.
Ability to utilize Microsoft Office Suite.

Similar Jobs

Retail Buyer, Flagship Store

Newell Brands • South Deerfield, MA • 23h ago

Retail & Hospitality

Job ID: 14854 Newell Brands is a leading consumer products company with a portfolio of iconic brands like Graco®, Coleman®, Oster®, Rubbermaid®, Sharpie® and Yankee Candle® - and 24,000 talented teammates around the worl...

23h ago

Go to Apply

Aerospace CMM Programmer / Quality Insp.

J & E PRECISION TOOL LLC • Southampton, MA • 2d ago

Retail & Hospitality

Help Wanted Aerospace CMM Programmer / Quality Inspector We are a growing aerospace precision machining company seeking an experienced CMM Programmer / Quality Inspector to join our quality team. We specialize in tight-t...

2d ago

Go to Apply

Retail Sales Supervisor (Greenfield, MA)

Staples • Greenfield, MA • 4d ago

Retail & Hospitality

Retail Sales Supervisors champion customer engagement and oversee the front of store operations. You and the store team will focus on increasing sales, conversions and service throughout the store, while actively engagin...

4d ago

Go to Apply

Retail Merchandising & Inventory Supervisor (Greenfield, MA)

Staples • Greenfield, MA • 4d ago

Retail & Hospitality

Merchandising & Inventory Supervisors demonstrate their passion for Sales Floor Merchandising and Signage Standards, Inventory Management, Back-Room Operations and Customer Service through actions and coaching. You w...

4d ago

Go to Apply

Retail Store Manager

Michaels • Hadley, MA • 5d ago

Retail & Hospitality

Store - HADLEY, MA Store Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the team accountable to deliver a great customer experience w...

5d ago

Go to Apply

Wireless Retail Sales Associate - W2174

OSL Retail Services • Westfield, MA • 6d ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential?You will have unlimited earning potential with $16/hour base pay and uncapped commission! Employees earn $19/hour just hitting minimum expectations and top performers...

6d ago

Go to Apply

Wireless Retail Sales Associate - W2901

OSL Retail Services • Northampton, MA • 1w ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential?You will have unlimited earning potential with $16.50/hour base pay and uncapped commission! Employees earn $19.50/hour just hitting minimum expectations and top perfo...

1w ago

Go to Apply

Retail Stocking Associate - Part Time

Burlington • Springfield, MA • 1w ago

Retail & Hospitality

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Stocking Associate! Are you looking for a hands-on role in a fast-paced environment? Do you...

1w ago

Go to Apply

barista - Store# 07400, LONGMEADOW SHOPS/SPRINGFIELD

Starbucks • Longmeadow, MA • 1w ago

Retail & Hospitality

Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone's day. Whethe...

1w ago

Go to Apply

Delivery Driver

SIMOS • Springfield, MA • 1w ago

Retail & Hospitality

We are a fast passed produce company. We start at around 5AM loading all of our trucks with produce and dairy. We then deliver to local institutions and businesses. We service everything from restaurants to colleges. We...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)