Medical Scheduler

Robert Half • Indianapolis, IN • 3h ago

Description

Our client, a community-focused healthcare organization, is seeking a Medical Scheduler to support daily front office operations in a fast-paced clinical environment. This position is responsible for coordinating patient appointments, managing check-in and check-out, verifying insurance information, collecting payments, and ensuring accurate patient data entry. The ideal candidate will bring strong administrative experience, excellent customer service skills, and the ability to thrive in a high-volume setting serving a diverse patient population.

This role is especially important within a Federally Qualified Health Center environment, where patients may require assistance with insurance verification, eligibility documentation, and access to affordable care services. The Medical Scheduler will help create an efficient, welcoming, and patient-centered experience while supporting providers and clinical staff.

Hours: Monday - Friday 8am - 5pm

Key Responsibilities

Schedule and confirm patient appointments

Manage patient check-in and check-out processes

Collect patient payments and prepare payment batches for posting

Verify insurance eligibility and enter insurance information accurately into the system

Gather and update patient demographic and registration details

Answer incoming calls, direct calls appropriately, and document messages

Monitor voicemail and respond or escalate as needed

Maintain accurate phone notes within patient records

Scan and upload documentation into electronic charts

Complete prior authorizations for insurance as required

Receive lab cases and coordinate pickups with lab vendors

Support medical records and other administrative functions as assigned

Provide front office coverage for absent team members when needed

Participate in staff meetings and team communications

Maintain an organized, professional, and confidential work environment

Deliver excellent service to patients, visitors, and coworkers

Perform additional duties as assigned

Requirements

High school diploma or equivalent required

Minimum of 2 years of experience in a medical practice, dental office, or clinic administrative role

Proficiency with Windows-based computer systems

Strong verbal communication and customer service skills

Ability to prioritize, multitask, and problem-solve in a busy office setting

Working knowledge of dental terminology

Strong attention to detail and organizational skills

Ability to work effectively with diverse patient populations

Professional, empathetic, and service-oriented communication style

Ability to adapt to changing priorities and patient volume

Team-oriented mindset with a willingness to support shared office responsibilities

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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