Summary This position is located in the Surgical Care Service service line within the Atlanta VA Health Care System. Responsibilities The Supervisory Medical Administration Specialist is delegated full authority of the Surgical Care Service Chief for administrative activities that occur on tour; assists in planning and directing administrative duties performed during non-traditional business hours; and provides technical guidance necessary to meet procedural, legal and administrative requirements relating to the care and treatment of patients to achieve optimal use of available resources. Major duties include (but are not limited to): Provides orientation and situational technical advice regarding VA policies and procedures. Assists staff with medical-related legal problems, including involuntary commitments, orders of protective custody and management of unruly or severely disturbed patients. Determines the extent of release of medical or social data from patients' records, safeguards and ensures the rights of patients and functions as a patient representative. Directly intervenes when problems regarding patient activities occur, advising clinical staff of appropriate administrative action. Investigates issues and prepares complex and sensitive correspondence relating to patient care activities. Guides all Surgical personnel assigned to non-standard duty tours (such as medical clerks, telephone operators, file room personnel, and admitting clinic clerks) and serves as an advisory resource. Independently managing employees, including coordination, technical accuracy, consistency, and distribution of work. Approves leave, resolves complaints, addresses grievances, evaluates performance, recommends awards, takes/recommends disciplinary/performance-based actions and writes position descriptions/performance standards. Ensures new employees receive necessary training and oversight, and evaluates their learning progress, training needs, and readiness for promotion. Identifies and implements innovative methods to improve workflow, resulting in more efficient customer service. Participates in special projects and analytical studies, as needed. Performs other duties, as assigned. Work Schedule: Monday-Friday, 8:00 am - 4:30pm. Schedule may vary based on agency need. Virtual: This is not a virtual position. Position Description/PD#: Medical Administrative Specialist/PD071590 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/29/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Understanding of personnel problems that may arise and able to resolve conflicts satisfactorily, in-depth knowledge of all current VA regulations governing entitlement for medical benefits, and interprets and develops procedures for circulars, manuals, Medical Center memoranda and other VHA directives. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond . You will be rated on the following Competencies for this position: Administration and Management Decision Making Human Capital Management Knowledge Management Quality Management Strategic Thinking Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
