Bank Security - SOC Dispatcher

GardaWorld • Glen Allen, VA • 1h ago

GardaWorld Security Services is Now Hiring a Bank Security - SOC Dispatcher!

Ready to suit up as?

What matters most in a role like this is your ability to build meaningful connections. Tell us about how your natural ability to engage with others reassures and inspires confidence.

As an Dispatcher, there is a high focus on customer service since you will be working with people on all shifts, in environments such as office towers, hotels, shopping centers, etc.

What's in it for you:

Site Location: Glen Allen

Set schedule: 12 Hour Full-time Shift, 7:00AM - 7:00PM, Days: TBA

Competitive hourly wage of $22.00/Hour (DailyPay is available for GardaWorld employees!)

A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options

Career growth opportunities at GardaWorld

Uniform provided at no cost

Responsibilities

Monitor intrusion alarms and access control systems and respond according to established procedures

Monitor cameras and conduct camera checks for alarm verification and routine requests

Receive and respond to calls from teammates regarding alarms, access issues, and general security questions

Provide assistance with access to facilities in accordance with established protocols

Evaluate alarm events using available information, including video systems, to verify activity, reduce false alarms, and make informed decisions on dispatching law enforcement or escalating incidents in accordance with established procedures

Perform alarm verification activities designed to minimize unnecessary dispatches while ensuring timely response to legitimate security events

Prioritize and manage multiple alarms, calls, and events based on severity and potential impact

Provide basic troubleshooting assistance for access control and alarm-related issues as appropriate

Accurately document incidents, actions taken, and communications in designated systems

Follow standard operating procedures (SOPs) for alarm handling, escalation, and reporting

Adhere to all organizational security policies, procedures, and applicable regulatory requirements

Maintain confidentiality of sensitive security information, access credentials, and operational procedures in accordance with organizational policies

Escalate unusual or high-risk situations to the appropriate Tier 2 security personnelCommunicate clearly and professionally with teammates and team members

Represent the security team in a professional manner when interacting with teammates and stakeholders

Coordinate activities with other PSOC operators to ensure continuous coverage

Conduct thorough shift handoffs to ensure continuity of operations and awareness of ongoing incidents

Maintain situational awareness and remain alert to potential security issues at all times

Meet established performance expectations for alarm response, call handling, and documentation quality

Required Qualifications

High school diploma or equivalent

Proficiency with computers and the ability to work across multiple systems simultaneously

Ability to @type and document information clearly and accurately

Comfortable handling phone calls and interacting with teammates

Ability to work effectively in a monitored and controlled environment

Ability to follow procedures while applying sound judgment when appropriate

Preferred Qualifications

Associate's or Bachelor's degree

2-5 years of experience in one or more of the following areas:

Security operations or monitoring

Alarm monitoring or dispatch

Call center or customer support

Customer service or branch operations

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work . Apply today - this could be more than a job! 26% of our corporate employees started as frontline workers.

If you're ambitious with an entrepreneurial spirit - someone who wants to be a GardaWorld Ambassador - a promising career awaits you!

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Not the job for you? Make sure to check out all our jobs! We also have tactical, surveillance, and even casual roles available.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment .

Business License: 11-6404

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