Contact Center Customer Experience Specialist - Cardmember Services

U.S. Bank • Knoxville, TN • 5d ago

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application.

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Pay - $20/hourly

We are hiring for our July 20th Class!

Work Schedule: Shifts are assigned between 9:45AM and 3:30PM CT.

Shifts beginning at 12:30PM local time or later receive a 10% shift differential.

Basic Qualifications

High school diploma or equivalent

Typically, at least 18 months of customer service or related experience

Preferred Skills/Experience

Effective problem-solving and negotiation skills

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Proven time management skills and ability to multitask

Experience interacting positively with unsatisfied customers

Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

This is a remote position with preference for candidates residing near the following hubs:

Cincinnati, OH

Milwaukee, WI

Fargo, ND

Knoxville, TN

Twin Cities, MN

St. Louis, MO

Owensboro, KY

Atlanta, GA

Charlotte, NC

Oshkosh, WI

Dallas, TX

Phoenix/Tempe, AZ

Portland, OR

Location expectations

This role is designated as U.S. home-based remote.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Similar Jobs

Operations Manager

Relyant Global • Maryville, TN • 11h ago

Management & Administrative

RELYANT Global, LLC is currently seeking an experienced Operations Manager. The Ops Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects e...

11h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Knoxville, TN • 23h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

23h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Alcoa, TN • 4d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

4d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Lenoir City, TN • 4d ago

Management & Administrative

4d ago

Go to Apply

Contact Center Customer Experience Specialist - Cardmember Services

U.S. Bank • Knoxville, TN • 5d ago

Management & Administrative

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make bet...

5d ago

Go to Apply

Key Account Manager

Ricoh Americas Corporation • Knoxville, TN • 5d ago

Management & Administrative

Key Account Executive Position Profile The Key Account Executive is a senior sales professional responsible for a set of strategic accounts across Transactional Print, Service Bureau, and Graphic Communications segments....

5d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Pigeon Forge, TN • 6d ago

Management & Administrative

6d ago

Go to Apply

Operations Manager

RELYANT Global LLC • Maryville, TN • 6d ago

Management & Administrative

Maryville, TN, USA | Salary | Bi-Weekly | Full Time RELYANT Global, LLC is currently seeking an experienced Operations Manager. The Ops Manager is r esponsible for the overall direction, coordination, implementation, exe...

6d ago

Go to Apply

Sales Manager - Wireless (55505)

Acosta Group • Knoxville, TN • 1w ago

Management & Administrative

DESCRIPTION Drive sales through personalized wireless solutions and customer education. Premium Retail Services operates in more than 1300 Walmart Supercenter locations across North America, with a dedicated sales team o...

1w ago

Go to Apply

Account Executive - Americas Service Providers | Cisco ThousandEyes

Cisco • Knoxville, TN • 1w ago

Management & Administrative

The application window is expected to close on: 06/12/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Meet the Team Cisco ThousandEyes is a Digit...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)