Job No: 541125
Work Type: Full-time
Location: PHOENIX
Categories: Accounting/Auditing,Budget/Finance/Payroll,Business and Financial Administration
DEPT OF ENVIRONMENTAL QUALITY We are looking for results-oriented, driven individuals with a thirst for problem solving.
At Arizona Department of Environmental Quality (ADEQ) our mission is to protect and enhance public health and the environment in Arizona. Through consistent, science-based environmental regulation; and clear, equitable engagement and communication; with integrity, respect and the highest standards of effectiveness and efficiency. Because Arizonans treasure the unique environment of our state and its essential role in sustaining well-being and economic vitality, today and for future generations.
We are currently looking for employees who are committed to our Agency, passionate to excel in their career and engaged in our mission. Only this caliber of employee will be successful in driving our Agency towards accomplishing our mission.
ADMINISTRATIVE SERVICES OFFICER 1~Business & Finance
Job Location:
Address: MISSION PARTNERS ~ 1110 W. WASHINGTON STREET, PHOENIX, AZ 85007
Posting Details:
Salary: $50K-$55K
Grade: 19
Closing Date: Open until filled
Job Summary:
We have an immediate opening for a Billing and Collections Specialist (ASO 1) in our Business & Finance Unit, Mission Partners Division.
Key Responsibilities
Perform billing and data entries into key systems and external files
Manage collections outreach and respond to inquiries
Complete assigned collection calls and monitor collections progress, including researching disputes
Conduct skip tracing and update customer contact information
Assist with mailings and check deposits
Preparation of reports, charts, reconciliation, and other accounting related duties as needed
THIS IS AN IN-OFFICE POSITION BASED OUT OF THE PHOENIX OFFICE.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
Oversee the precise and punctual production of invoices for air programs, water, waste, and sundry invoices as needed
Maintain accurate billing records, assist with billing questions or reconciliations, and provide program feedback regarding billing completion
Perform skip tracing to research and update customer contact information for returned mail and invalid email addresses, ensuring follow-up and resolution
Engage in collection efforts, including call drives, customer outreach, and managing customer inquiries and disputes
Document collections progress by updating customer call notes, collection logs, and boards in the appropriate system
Assist with clerical collections/billing functions, including demand letter mailings, daily mail opening, and processing check logs/deposits
Update and produce reports, reconciliations, and support other accounting duties as needed
Knowledge, Skills & Abilities (KSAs):
KNOWLEDGE
Comprehensive knowledge of general accounting principles
Possess or acquire the ability to rigorously apply the principles, concepts, and methods of government accounting, specifically regarding accounts receivable and collection processes
Proficiency in the methods and techniques utilized for effective debt collections
Ability to research and compile complex information to support informed decision-making
Familiarity with state statutes, rules, and regulations as they pertain to department and section operations
Understanding of state government and department organizational structures
Strong commitment to maintaining professional standards regarding confidentiality
Proficiency in Microsoft Office and G-Suite/Workplace applications
SKILLS
Strong communication skills; both oral and written
Utilize critical thinking skills to ensure precise data entry across multiple systems and resolve any emerging issues
Proficiency in intermediate Excel and computer applications to support data-driven financial decisions
Efficiently and accurately perform data entry tasks while maintaining data integrity
Collaborate effectively as a team member across various divisions to establish positive relationships
Adapt quickly to shifting assignments and demonstrate flexibility in a dynamic work environment
Maintain high performance and professional standards while meeting strict deadlines under pressure
Possess a high degree of attention to detail to ensure the accuracy of all reports and data validation
Research and compile information to assist in automating data validation and requirements gathering
Efficiently organize and prioritize a diverse daily workload through effective time management
Possess the analytical capacity to perform statistical and abstract analysis for informed decision-making
Provide timely, tactful, and diplomatic customer service while interacting with a wide range of internal and external customer
ABILITY
Utilize critical thinking skills to ensure precise data entry across multiple systems and resolve any emerging issues
Possess or acquire the ability to rigorously apply ADEQ AMS Lean principles and tools to maximize customer value while minimizing resource use and fostering continuous problem-solving
Maintain high performance and professional standards while meeting strict deadlines under pressure
Demonstrate strong personal initiative and the analytical capacity to solve complex problems independently with minimal guidance
Efficiently organize and prioritize a diverse daily workload, adapting quickly to shifting assignments
Collaborate effectively as a team member across various divisions to establish positive relationships with the public and agency personnel
Provide timely, tactful, and diplomatic responses to all inquiries while ensuring tasks are completed with total accuracy
Exercise sound judgment and provide regular, prompt updates on work status and potential issues
Selective Preference(s):
Preferred Bachelor's degree or equivalent industry experience
2-5 years of administrative, accounting or accounts receivable experience or in a related field
Pre-Employment Requirements:
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. (https://publicstorage.dc4.pageuppeople.com/1045/ClientPublicFile/3601803f-02e5-4b70-b325-26c8ef309c1b.pdf)
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
Among the many benefits of a career with the State of Arizona, there are:
· 10 paid holidays per year
· Accrual of sick and annual leave beginning at 12 and 13 days per year respectively for full-time employees
· Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
· A top-ranked retirement program with lifetime pension benefits
· A robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability
· An incentivized commuter club and public transportation subsidy program
· We promote the importance of work/life balance by offering workplace flexibility
· We offer a variety of learning and career development opportunities
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave program here (https://hr.az.gov/about/resources/family-leave-expansion) . For a complete list of benefits provided by The State of Arizona, please visit our benefits page (https://benefitoptions.az.gov/jobseekers)
Retirement :
ASRS
Contact Us:
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting HPO@azdeq.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
