Guest Service Administrator

Dexterra • Shreveport, LA • 1d ago

Company Description

WHO ARE WE?

We've been serving clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together - offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

WHAT'S THE JOB?

Based in a world-class Dexterra camp facility, the Guest Service Administrator plays a critical role in both guest experience and site administration. This position goes beyond check-in and check-out and serves as a key support function to site operations through accurate guest data management, occupancy tracking, forecasting, and reporting.

You will act as an ambassador for the site, providing outstanding customer service to guests while ensuring administrative accuracy related to guest names, dates of stay, room allocations, and occupancy levels. You will work closely with the Site Managers and operational teams to ensure guest information supports planning, forecasting, and reporting requirements.

YOUR WORK WILL INCLUDE

Welcoming guests and providing introductory information about the site

Serving as the first point of contact for guest and client inquiries via phone and email

Allocating guest rooms and issuing room keys and access cards as required

Managing the check-in and check-out process for all guests

Maintaining accurate records of guest names, room assignments, and dates of stay

Ensuring accurate and timely data entry into occupancy and property management systems

Forecasting occupancy levels based on bookings and client schedules

Running and distributing occupancy, arrival/departure, and utilization reports

Supporting site planning through accurate guest and occupancy reporting

Ensuring database accuracy for room bookings, payments, and multiple data sources

Providing guests with information on camp rules, policies, and services while gathering feedback

Assisting with administrative review of safety documentation, time sheets, and maintenance records

Supporting the preparation of reports using MS Excel and documentation in MS Word

Assisting the Site Manager with day-to-day administrative and operational support tasks

Qualifications

WHO ARE WE LOOKING FOR?

Completion of post-secondary education in Hospitality, Business Administration, or a related field

Minimum 1 year of logistics, or hotel guest services and/or administrative experience

Minimum 1 year of accounting or administrative experience, which can include (but not limited to):

Receiving reports

Work orders

Payroll data entry

Invoicing and billing

Strong attention to detail with the ability to maintain accurate guest and occupancy records

Intermediate proficiency with Microsoft Office (Excel, Word)

Experience with Property Management Systems or hospitality software is considered an asset

Strong customer service skills with a professional, organized, and responsive approach

Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

IND 3

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