Customer Service Representative

Robert Half • Edwardsville, IL • 5h ago

Description We are looking for a Customer Service Representative to support consumer lending operations in Edwardsville, Illinois. This Long-term Contract position is ideal for someone who enjoys combining customer communication with detailed administrative work in a banking environment. The person in this role will help process indirect dealer loan activity, maintain accurate records, and provide attentive assistance to dealers and members throughout the funding process.

Responsibilities:

Review incoming dealer and consumer loan documentation, confirm all required materials are present, and enter complete contract details into the lending platform to support timely funding.

Communicate with dealers and members by phone or email to obtain missing information, clarify documentation, and keep the loan process moving efficiently.

Examine loan packets for accuracy and completeness, ensuring payment instructions, supporting forms, and checklist items are properly verified before disbursement.

Record updates and status notes within the lending system so loan activity remains current, traceable, and well documented.

Prepare and manage administrative materials such as denial correspondence, document requests, dealer records, reserve verification support, and files for both new and existing dealer relationships.

Process payoff check verification and distribution while coordinating title retrieval from internal storage resources as needed.

Handle lien filing and lien release tasks in accordance with applicable procedures and loan documentation requirements.

Provide courteous, attentive service that reflects positively on the organization when assisting external dealers and current members. Requirements - Prior experience in customer service, call center support, or administrative operations within a banking, lending, or financial services setting.

Ability to perform accurate data entry and order-related input work while managing a high level of detail.

Strong verbal and written communication skills for interacting effectively with dealers, members, and internal teams.

Comfortable handling both inbound and outbound calls in a detail-focused and service-focused manner.

Proven ability to review documents carefully, identify missing information, and follow established procedures.

Proficiency with clerical tasks such as file maintenance, correspondence preparation, and record organization.

Strong time management skills with the ability to balance multiple priorities in a deadline-driven environment. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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