Head of Account Management, SMB Sales, New England

Uber • Boston, MA • 2h ago

About the Role

The Territory Lead (Head of Account Management) role focuses on accelerating the commercial growth of our Uber Eats merchant partners by establishing a high-performing Account Management function. You'll translate our global commercial strategy into precise regional execution, driving retention and expansion across New England. Success here demands turning market ambiguity into an actionable sales strategy and creating structure where complexity exists.

You will own the team's pipeline, forecast accuracy, and the holistic development of your frontline managers and their reports. The high stakes of a real-time marketplace demand clarity, grit, and a hands-on leadership approach. Your impact will be tangible, shaping how millions of merchants rely on our platform and accelerating your own growth alongside the business.

What You'll Do

Lead and coach a distributed team of Account Managers and Managers of Account Managers across New England, setting performance standards to execute complex sales strategies for retention and growth.

Develop and implement the commercial strategy for New England, aligning sales plans with regional business objectives to exceed SMB and strategic merchant expansion targets.

Build vision and strategy for winning merchant preference in your region.

Own the commercial performance across all market sides (merchant, courier, eater) in partnership with the Operations team, leveraging data and operational rigor to drive predictable revenue expansion.

Drive cross-functional Stakeholder Engagement & Alignment with Product, Operations, and Customer Success to unblock deals and ensure the merchant experience informs our roadmap and Go-to-Market strategy.

Serve as a player-coach on high-stakes, executive-level account engagement, modeling value-based selling and the Perseverance & Creativity needed to navigate ambiguous or challenged accounts.

Basic Qualifications:

Minimum 8+ years of relevant, hands-on experience in B2B Account Management or Expansion Sales

Minimum 3+ years leadership experience/ experience managing people leaders

Experience leading a client-facing, quota-carrying team.

A Bachelor's degree in Business, Finance, or a related technical field, or equivalent professional experience.

Preferred Qualifications:

Demonstrated experience in a marketplace business, specifically navigating the scale and complexity of SMB and/or enterprise platforms.

Data-driven decision-making orientation and strong analytical thinking

Disciplined organizational, prioritization and project management skills

For Boston, MA-based roles: The base salary range for this role is USD$183,000 per year - USD$203,000 per year. For New York, NY-based roles: The base salary range for this role is USD$203,000 per year - USD$225,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other @types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Uber

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