Customer Account Manager

Sage • Lawrenceville, GA • 4h ago

The Customer Account Manager is responsible for generating revenue by meeting assigned sales goals and objectives within Sage's existing installed customer base for Medium Segment customers. The CAM will drive sales through add-on services, business care plan upgrades, migrations to additional Sage products/services, and renewals of existing services. We achieve these goals and objectives through effective management and coordination with channel partners, internal Sage teams, and customers in your assignment.

This is a hybrid office environment that meets 3 days a week in the Lawrenceville, GA office.

Manages renewal process for Accounts.

Develop and maintain a strategic plan to proactively engage with assigned customers.

Resolve open issues and escalate customer concerns to the appropriate stakeholders.

Build strong customer relationships and deliver customer-centric solutions.

Utilize Fusion and Salesforce to track and maintain accurate records of all activities.

Maintain a high degree of accuracy in monthly and quarterly forecasting.

Manage additional projects and assignments as defined by the needs of the business.

Requirements:

3+ years of indirect Sales experience (channel)preferred.

Advanced Microsoft Office and computer skills.

Detail-oriented, with strong organizational and time management skills.

Strong propensity for learning new systems and processes for development.

Must be self-motivated and can work in a collaborative team environment.

Problem-solving and innovation experience, project management

Software/ SaaS industry experience preferred

B2B consultative sales experience.

Perks? We have plenty.

Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably).

Comprehensive health, dental, and vision coverage.

401(k) retirement match (100% matching up to 4%).

32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).

18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.

5 days paid yearly to volunteer (through Sage Foundation).

$5,250 tuition reimbursement per calendar year, starting 6 months after the hire date.

Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).

Library of on-demand career development options and ongoing training offerings.

What it's like to work at Sage:

Careers homepage - https://www.sage.com/en-us/company/careers/

Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm

LinkedIn page - https://www.linkedin.com/company/sage-software

LI-MB2

Sales

United States

Lawrenceville

Hybrid

Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/

Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com .

Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/

Customer Account Manager

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Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.

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