Sales Operations Manager [Retail]

PwC • Boston, MA • 7h ago

Specialty/Competency: Customer

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 80%

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

Those in customer experience at PwC will specialise in providing consulting services focused on enhancing the overall customer experience. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Analyse and identify the linkages and interactions between the component parts of an entire system.

Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.

Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.

Develop skills outside your comfort zone, and encourage others to do the same.

Effectively mentor others.

Use the review of work as an opportunity to deepen the expertise of team members.

Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.

Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of PwC's Commercial & Service Excellence platform you will work with retailers to improve performance and profitability across core commercial functions. As a Manager you will lead, develop, and coach teams while guiding workstreams across client engagements, providing top-tier, actionable deliverables that drive measurable impact. This role offers the chance to work closely with client leaders across various retail functions, leveraging PwC methodologies and technology capabilities to enhance decision-making and operational effectiveness.

Responsibilities

Utilize PwC methodologies to improve decision-making processes

Analyze retail trends and technologies to inform strategic initiatives

Communicate insights effectively to diverse audiences

Drive measurable impact through retail transformation projects

Foster a culture of continuous improvement and innovation

What You Must Have

Bachelor's Degree

At least 6 years of experience

What Sets You Apart

Demonstrated experience delivering measurable impact in retail transformation initiatives

Ability to translate ambiguous retail challenges into structured solutions

Building trust with senior client stakeholders across commercial functions

Proven success leading teams through fast-paced, analytically driven work

Familiarity with emerging retail trends and enabling technologies

Contributing to business development and thought leadership activities

Supporting engagement planning, risk identification, and quality control

Proficiency in communication, facilitation, and presentation for diverse audiences using MS PowerPoint

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an?equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.?

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

LI-Hybrid

PwC

Go to Apply

Share this job

Similar Jobs

Human Service Assistant-Malden- Haitian Creole/Spanish

State of Massachusetts • Malden, MA • 4h ago

Retail & Hospitality

The Department of Transitional Assistance is seeking service-focused individuals for the position of Human Service Assistant (HSA) - Malden.Our ideal candidate will provide written and/or oral interpretation and translat...

4h ago

Go to Apply

$60/2 hour shift- BOSTON - Delivery Drivers

Fooda • Boston, MA • 9h ago

Retail & Hospitality

"Fast. Fun. Easy". Office lunch Delivery Drivers needed 10:30am to 12:30pm Routes: Set routes and locations - Same building every day! No more random apartment buildings and weird customers! Flexible schedules to accommo...

9h ago

Go to Apply

$60/2 hour shift- BOSTON (Burlington) - Delivery Drivers

Fooda • Boston, MA • 9h ago

Retail & Hospitality

9h ago

Go to Apply

Lead Manufacturing Support Specialist - Second Shift

ThermoFisher Scientific • Boston, MA • 14h ago

Retail & Hospitality

Work Schedule Second Shift (Afternoons) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings...

14h ago

Go to Apply

Partner Sales Manager, CPG/Retail

Amazon • Boston, MA • 21h ago

Retail & Hospitality

Description Would you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for a dynamic results-oriented candidate to join as t...

21h ago

Go to Apply

Hotel Breakfast Attendant

Buffalo Lodging Associates, LLC • Canton, MA • 1d ago

Retail & Hospitality

Rate: $18.50 USD per hour Description Homewood Suites by Hilton -Boston/Canton-50 Royall Street, Canton, MA 02021 We are currently looking for a breakfast attendant to join our Team! Our Homewood Suites in Canton has 98...

1d ago

Go to Apply

Retail Lead

Dana-Farber Cancer Institute • Boston, MA • 1d ago

Retail & Hospitality

The Retail Lead provides inventory and resource support for the Retail Areas of Dana Farber. Performs a variety of technical activities relating to the procurement of goods, materials, supplies and equipment. Maintains e...

1d ago

Go to Apply

Retail Stocking Associate

Harbor Freight Tools • Natick, MA • 1d ago

Retail & Hospitality

178498BRPosting Title:Retail Stocking AssociateJob Description: A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your...

1d ago

Go to Apply

Food Quality Assurance Manager

Actalent • Brockton, MA • 2d ago

Retail & Hospitality

Description Own day to day quality and food safety operations for the plant Partner with QA Systems Coordinator to manage the QA department Develop, implement, and refine plant QA policies and procedures Ensure execution...

2d ago

Go to Apply

Cafeteria Cook Managers

Dracut Public Schools • Dracut, MA • 2d ago

Retail & Hospitality

The Dracut Public Schools Food Service Department is seeking two full-time Cafeteria Cook-Managers for the upcoming 2026-2027 school year. In addition to the above hourly rate of pay, Cook-Managers receive a stipend in t...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)