Customer Service Representative

Robert Half • Vandalia, OH • 2h ago

Description

We are looking for a Customer Service Representative to support leave-related inquiries and member communications in Vandalia, Ohio. This contract position with permanent potential is ideal for someone who can balance phone-based customer support with accurate administrative follow-through in a fast-paced environment. The person in this role will help individuals navigate leave documentation, coordinate with employers and medical offices, and maintain organized records using standard office tools. Success in this position requires strong communication skills, attention to detail, and the ability to manage multiple tasks throughout the day.

Responsibilities:

Respond to inbound calls from members who need assistance with leave-related questions and required documentation.

Initiate outgoing communication with employers and medical providers to confirm work status and gather updates tied to active cases.

Process disability-related payments for individuals who are away from work due to illness or medical leave.

Send appropriate forms and paperwork to callers during the intake stage of a leave request.

Enter and maintain accurate case information in internal records and tracking systems.

Use email and phone correspondence to follow up on outstanding information needed to move claims or leave requests forward.

Monitor multiple tasks at once while prioritizing customer needs and meeting daily service expectations.

For immediate consideration, call 937.224.8326.

Requirements - Prior experience in customer service with a strong focus on phone support and member interaction.

Ability to handle both inbound and outbound calls confidently and effectively.

Strong data entry skills with careful attention to accuracy and completeness.

Working knowledge of basic Microsoft Excel and Microsoft Outlook.

Comfortable learning and using general medical terminology in daily conversations and documentation.

Proven ability to multitask and stay organized in a busy office setting.

Personable and detail-oriented communication style with a customer-first approach. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Similar Jobs

Part Sales Manager - Part Time

AutoZone, Inc. • Trotwood, OH • 4h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

4h ago

Go to Apply

Information Systems Security Officer (ISSO)

Applied Research Solutions • Dayton, OH • 8h ago

Management & Administrative

Description Applied Research Solutions has an exciting opportunity for Information Systems Security Officer located at Wright-Patterson AFB, OH. The F-15 Division is responsible for management and professional services,...

8h ago

Go to Apply

Regional Manager, Customer Success - Key Accounts

RELX INC • Dayton, OH • 15h ago

Management & Administrative

Are you excited by leading teams that help the world's largest law firms transform how they work with technology? Do you enjoy shaping customer success strategies that deliver measurable value and long-term partnerships?...

15h ago

Go to Apply

Receptionist

Robert Half • Moraine, OH • 1d ago

Management & Administrative

Description We are looking for a detail-oriented Receptionist to support daily front-desk operations for a construction company in Moraine, Ohio. This Contract position will serve as a key point of contact for visitors,...

1d ago

Go to Apply

Agile Project Manager

Sabel Systems Technology Solutions, LLC • Beavercreek, OH • 2d ago

Management & Administrative

Location: Beavercreek Office - Beavercreek, OH 45431 Position Type: Full Time Level: Experienced Description Who We Are Sabel Systems Technology Solutions, LLC is a leading solution provider and rapidly growing Informati...

2d ago

Go to Apply

Customer Service - Software Support

The Reynolds & Reynolds Company • Dayton, OH • 3d ago

Management & Administrative

Our Customer Service - Software Support team regularly interact with internal and external clients, and have a reputation for delivering the highest level of product support. This role serves as a great stepping stone fo...

3d ago

Go to Apply

F-35 Operations Center Analyst (Entry Level)

Lockheed Martin • Miamisburg, OH • 3d ago

Management & Administrative

Description: You will be an Operations Center Analyst for the F-35 Program at our Wright Patterson Air Force Base Operations Center in Ohio. Our team is responsible for first-line support for the F-35 Wright-Patterson Op...

3d ago

Go to Apply

F-35 Operations Center Analyst (Level 2)

Lockheed Martin • Miamisburg, OH • 3d ago

Management & Administrative

3d ago

Go to Apply

Administrative Assistant I

Core4ce • Wright-Patterson AFB, OH • 3d ago

Management & Administrative

Core4ce Administrative Assistant I 1272-383 We are seeking a highly organized and detail-oriented Financial and Management Analyst to provide direct administrative, analytical, and operational support to branch leadershi...

3d ago

Go to Apply

Senior Test Manager

SUMARIA SYSTEMS LLC • Fairborn, OH • 3d ago

Management & Administrative

Senior Test Manager Location: Wright-Patterson AFB, OH Clearance Required: Secret Position Type: Full-Time Travel: Yes Job Description Sumaria Systems is seeking a Senior Test Manager to support the Medium Altitude UAS P...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)