Customer Service Supervisor

Sonic Healthcare USA, Inc. • Hicksville, NY • 1h ago

Job Functions, Duties, Responsibilities and Position Qualifications: We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! LOCATION: 250 Miller Place, Hicksville, NY 11801 HOURS: 8:30am-5pm (flexibility required); Monday to Friday FULL TIME: Benefits Eligible In this role you will: Oversee workflow for the department. Create an environment that facilitates open communication with team members and acts in a professional and courteous manner when interacting with team and department members. Motivate and utilizes staff effectively through fostering a positive, supportive work environment. Support departmental staff in the performance of their duties. Investigate and resolve problems regarding tests and results in order to ensure accurate and efficient service. s. Provide support to the joint venture and attend joint venture related meetings as advised. Communicate via, phone, face-to-face and email with other departments in the lab for problem resolution. Schedule employee shifts and breaks; responsible for coverage when replacements cannot be found Approve time off and overtime Documents and records employee productivity Documents performance issues and address them accordingly as well as complete annual performance assessments. Ensure compliance with HIPAA requirements by respecting and maintaining the confidentiality of information relative to patients and clients. Participate in the interview and selection process of candidates. Oversee training of new employees and retraining for existing employees. Continuously communicates with patients and doctors' offices, and internal departments. All you need is: 2 year Associated Degree or equivalent. Minimum 5 years working in a customer service driven environment. Minimum 1 year Supervisory experience, preferred. Excellent customer service skills including excellent oral and written communication. Ability to handle a heavy call volume Excellent interpersonal skills with management, team members, patients, clients and partners. Ability to make immediate decisions and sound judgment calls. Proficient skills in keyboard and operating computer system. Leadership abilities to successfully coach, counsel, and motivate staff while maintaining composure and professionalism. Proper judgment when exposed to confidential information. Creative problem solving skills. Salary minimum to max is $65,000 to $80,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. Sonic Healthcare USA, reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin. We'll give you: Appreciation for your work A feeling of satisfaction that you've helped people Opportunity to grow in your profession Free lab services for you and your dependents Work-life balance, including Paid Time Off and Paid Holidays Competitive benefits including medical, dental, and vision insurance Help saving for retirement, with a 401(k) plus a company match A sense of belonging - we're a community! We also want you to know: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties. Scheduled Weekly Hours: 40 Work Shift: 1st Shift (United States of America) Job Category: Laboratory Operations Company: Sunrise Medical Laboratories, Inc. Sonic Healthcare USA is an equal opportunity emp

Similar Jobs

Customer Service Associate

Walgreens • South Farmingdale, NY • 1h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1h ago

Go to Apply

Sales Manager, US Enterprise Franchise

Uber • New York, NY • 3h ago

Management & Administrative

About the Role Uber Eats is seeking an exceptional Sales Manager to join our US&C Restaurants Team. In this role, you will lead a high-performing team of Enterprise Sales Representatives focused on driving new busine...

3h ago

Go to Apply

Supervisor, Account Management

Comcast • New York, NY • 3h ago

Management & Administrative

Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every...

3h ago

Go to Apply

Strategic Account Manager

Palo Alto Networks • New York, NY • 3h ago

Management & Administrative

Our Mission At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology an...

3h ago

Go to Apply

Research Account Manager

RELX INC • New York, NY • 3h ago

Management & Administrative

Research Account Manager Do you possess expertise in consultative selling, along with experience navigating complex SaaS solutions, data analytics, and Artificial Intelligence? Do you have experience partnering with acad...

3h ago

Go to Apply

ViiV Territory Account Manager BRONX, NY

GlaxoSmithKline Consumer Healthcare, L.P. • Bronx, NY • 3h ago

Management & Administrative

ViiV Healthcare is a global specialty HIV company, the only one that is 100% focused on researching and delivering new medicines for people living with, and at risk of, HIV. ViiV Healthcare is highly mission-driven in ou...

3h ago

Go to Apply

AWS Sr. Account Manager, ISV, Business Applications

Amazon • New York, NY • 3h ago

Management & Administrative

Description Would you like to be part of a business helping hyper-growth Independent Software Vendors (ISVs) innovate, and exceed revenue goals? Do you have the business savvy skills necessary to motivate a cross-functio...

3h ago

Go to Apply

Sr. Account Manager, Startups

Amazon • New York, NY • 3h ago

Management & Administrative

Description Do you get excited by the potential of helping Fintech and Web3 Startups scale, accelerate, and disrupt the financial ecosystem? As a Senior Account Manager for Startups, you will strategically drive cloud ad...

3h ago

Go to Apply

Clerk

City of New York • New York, NY • 3h ago

Management & Administrative

Job Description The Kings County District Attorney's Office (KCDA) is one of the largest prosecutors' offices in the country and is committed to developing and implementing innovative prosecutorial strategies that will f...

3h ago

Go to Apply

Specialist, Business Services Recruitment

Insight Global • New York, NY • 3h ago

Management & Administrative

Job Description We are seeking a high-caliber professional to elevate our Business Services recruitment to a best-in-class function. This role requires exceptional client relationship management skills, a polished profes...

3h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)