Global Account Lead, Retail

Uber • New York, NY • 1h ago

About the Role

Uber Eats is looking for a passionate and experienced leader with extensive retail and partnerships expertise to deepen our relationships with our most important merchants. You will build and manage a critical and strategic book of business, cultivate strong relationships with key merchant partners and their leaders, and develop innovative strategies to unlock new growth opportunities for our merchants and within the Uber ecosystem. In this role, you'll work closely with Sales, Marketing, Product, Engineering, Strategy, Operations, and Finance partners across Uber to identify and drive growth opportunities and improve how we engage with our key partners.

In this leadership role, you'll be a strategic driver to Uber Eats' success within the Grocery & Retail landscape. You'll wear multiple hats, across executive stakeholder management, team building, strategic planning, contracting and negotiations, and cross-functional execution, all geared towards maximizing the value we deliver to both Uber and our merchants.

What You'll Do

Executive Stakeholder Management: Develop strong relationships with our grocery merchant leaders and their teams; understand and navigate stakeholder needs and motivations

Strategic Planning: Develop and execute on a comprehensive strategy for engaging with and growing the business with our largest grocery merchants. This includes identifying new partnership opportunities, crafting compelling value propositions, and driving growth in orders and Gross Bookings

Data-Driven Optimization: Leverage data to continuously optimize our merchant partner's storefront experiences, their merchandising, and marketing; identify ongoing areas for improvement, and execute on them with success

Operational Excellence: Collaborate with internal operations teams and grocery merchant teams to ensure the optimal assortment, pricing, and promotions are on the platform, while consistently delivering an exceptional customer experience

Cross-Functional Collaboration: Work seamlessly with internal teams' leadership (Sales, Marketing, Product, Operations, Finance, etc.) to ensure successful merchant integrations, program execution, and a seamless user experience for both our merchants and users

Identify emerging technologies and market opportunities that can be leveraged to enhance our merchant partner offerings

Be a strategic thought leader, consistently pushing the boundaries of innovation and collaboration within the Grocery & Retail space

Basic Qualifications

10+ years of experience within the retail, CPG, e-commerce, or grocery industry, with a proven track record of success in building and managing strategic partnerships

Experience leading an account management or partnership team (optional but preferred)

Bachelor's degree

Preferred Qualifications

Deep understanding of the grocery & retail landscape including current market trends, customer needs, and competitive dynamics

Experience developing and executing go-to-market strategies for new products or services within the retail, grocery and/or e-commerce space

Demonstrated ability to drive significant growth through strategic partnerships

Strong business acumen to understand, anticipate, and solve business needs

Strong relationship management and negotiation skills

Excellent communication and presentation skills with the ability to effectively communicate complex ideas to both internal and external stakeholders

Proven ability to collaborate cross-functionally with diverse teams (Sales, Marketing, Product, Operations, Finance, etc.) to achieve shared goals

Passion for Uber Eats' mission and a strong belief in the power of strategic partnerships to revolutionize the grocery delivery and retail landscape

For Chicago, IL-based roles: The base salary range for this role is USD$183,000 per year - USD$203,000 per year. For Dallas, TX-based roles: The base salary range for this role is USD$183,000 per year - USD$203,000 per year. For New York, NY-based roles: The base salary range for this role is USD$203,000 per year - USD$225,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$203,000 per year - USD$225,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other @types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

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