Practice Operations Manager II

The Trustees of Columbia University in the City of New York • New York, NY • 1h ago

Job Type: Officer of Administration Bargaining Unit: Regular/Temporary: Regular End Date if Temporary: Hours Per Week: 35 Standard Work Schedule: Building: Salary Range: 89,700-115,000The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position SummaryReporting to the Director of Clinical Operations, the Practice Operations Manager II is responsible for all aspects of the day-to-day operations for the responsible sites and facilitates efficient and high-quality patient care, access and satisfaction.The Practice Operations Manager II leads the practice in a manner that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of service, trust, empathy, safety, inclusion, and communication.ResponsibilitiesPractice Operations Directly manages assigned practice site(s) and operational workflows to meet operational goals, in patient volume and access, service, operational efficiency, and physician, staff and patient satisfaction. Provides cross coverage for other practice sites and multi-modality areas, including DEXA and IR, to support expanded imaging operations. Conducts periodic evaluation of workflows, makes recommendations for corrective measures and leads implementation. Measures effectiveness of implementation and adjusts as needed. Ensures that staff is engaged and trained to execute remedy as appropriate. Responsible for site's drug inventory and ensure accurate daily reconciliation. Monitors supply utilization across multiple modalities and partners with Finance to identify purchasing outliers or cost variances. In conjunction with the Technician Manager, ensures that all diagnostic and therapeutic equipment in the department are maintained in good working order and routine services are completed. Coordinates maintenance and readiness for IR, DEXA, and additional modalities (e.g., MRI, CT, Mammography, Ultrasound, X-ray, PET) as needed to minimize operational disruptions. Conducts and documents regular meetings and in service with the staff to communicate and reinforce new and existing practice policies and procedures to ensurealignment across all assigned modalities and sites. Responsible for template building and provider scheduling changes for sites. Functions as an EPIC "Super User" all aspects of front-end, clinical and billing components of application to provide guidance to physicians and support staff.Builds and maintains ongoing working relationships with staff, management, clinical and physician members of the practice to facilitate positive staff morale and support provider productivity. Supports supervisory and lead-level staff overseeing DEXA, IR, and related imaging services to ensure consistent operations. Oversees practice workspace cleanliness and safety according to practice standards. Escalates any issues to Environmental Services, Engineering, Central Sterile, Materials Management, etc. and ensures follow through. Follow and adhere to Infection Prevention & Control guidelines as appropriate. Strategy Supports strategic performance management by continuously assessing and interpreting key operational, clinical, and revenue cycle KPIs. Identifies performance gaps and champions high-impact improvement initiatives that enhance workflow efficiency, financial performance, and care delivery. * Drives operational excellence by designing and deploying sustainable practice optimization strategies. Applies Lean, Six Sigma, and other performance-improvement methodologies to evaluate end-to-end processes, strengthen revenue cycle alignment, and e

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