Product & Process Manager - Construction Equipment Financial Services
Location:
Greensboro, NC, US, 27409
Position Type: Professional
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
Ready to shape tomorrow's society with us?
Do you enjoy cultivating trusting relationships and partnering with dealerships and external sales team to help them succeed? Are you competitive, resilient, and like the challenge of competing for deals and winning new clients? Do you enjoy working within a team where individuality and culture are valued and encouraged for success? Do you prefer a team environment that allows for an independent approach to selling value and services? Are you looking to increase your sales skills to prepare you for your next chapter in a successful sales career? Want to be a part of the transformation of the transportation and finance industry?
This is us, your new colleagues
VFS is committed to providing competitive financial services for Volvo Group dealers, and through their dealerships to customers, for their acquisition and use of Volvo Group products. This collaborative approach brings to life the concept of one-stop shopping for customers. During the customer transaction lifecycle, this collaboration enables the Group to offer additional products and services after the customer's purchase, which further builds our relationship with the customer and increases Volvo Group sales. And when times are tough, customers and dealers can trust that VFS and the Volvo Group remain dedicated to supporting their business.
Our Product & Process Manager is responsible for driving the development, execution, and optimization of financing products, sales tools, and strategic initiatives that support Volvo Financial Services business. This role translates key strategic priorities into actionable products and processes that improve sales effectiveness, increase finance penetration, and enhance dealer and customer experience.
A core focus of this role is leading and supporting high-impact initiatives, including digital credit application adoption and enhancement, CRM migration, quote tool development and utilization, and submission-to-funding process optimization. This position also plays a key role in advancing data-driven sales capabilities, including leveraging telematics insights for finance product development.
The role partners closely with Sales, Credit, Operations, IT, and OEM stakeholders to design and implement scalable solutions such as pre-approval programs and other strategic financing offerings. By aligning product strategy with operational execution, this role ensures solutions are practical, competitive, and deliver measurable business outcomes.
Success in this position requires strong analytical thinking, cross-functional leadership, and the ability to drive change across systems, processes, and teams.
Core Responsibilities
Product & Process Development:
Design, develop, and enhance retail financing products, sales process, and strategic initiatives that drive growth, improve conversion, and increase market penetration.
Digital Tools & System Enablement:
Lead and support the adoption and continuous improvement of digital platforms, including credit application systems, CRM tools, and quote tools, ensuring integration, usability, and scalability.
Process Optimization:
Drive improvements across the submission-to-funding lifecycle to reduce turnaround times, increase efficiency, and enhance the overall customer and dealer experience.
Data & Analytics:
Leverage data, including telematics and sales activity insights, to inform lead generation strategies, invoicing activity, and continuous product and process improvement.
Cross-Functional Collaboration:
Partner with Sales, Credit, Operations, IT, and OEM teams to translate business needs into actionable solutions and ensure successful implementation and adoption.
Performance Monitoring:
Establish and track key performance indicators (KPIs) related to product performance, digital adoption, process efficiency, and sales outcomes. Continuously refine strategies based on insights.
Governance & Compliance:
Ensure all products and processes adhere to internal policies, risk frameworks, and regulatory requirements.
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Education and Experience:
BA/BS degree in Business Administration, Finance, Economics, Accounting, or similar preferred
5+ years of experience in financial services, equipment finance, product strategy, or sales operations management experience preferred
Experience with financing products (loans, leases) and credit processes preferred
Strong familiarity with CRM systems, digital tools, and sales platforms
Strong acumen for system usage, learning, and understanding
Experience leading or supporting system implementations or process improvement initiatives
Strong analytical, problem-solving, and stakeholder management skills
Experience in construction equipment, captive finance, or dealer-based industries preferred
Travel Requirements:
This position requires occasional domestic travel
Ready for the next move?
If you want to make a real impact in your career, Volvo Financial Services is where you want to be. We look forward to meeting you.
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $96,000.00 - $118,000.00 annually, and where applicable, bonus eligible.? The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:??
Competitive medical, dental and vision insurance.
Generous paid time off.
Competitive matching retirement savings plans.
Working environment where your safety, health and wellbeing come first.
Focus on professional and personal development through Volvo Group University.
Programs that make today's challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ?We are passionate about what we do, and we thrive on teamwork. ?We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Financial Services , we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers' evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered inGothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.
What's in it for you?
We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.
Job Category: Sales & Services
Organization: Volvo Financial Services
Travel Required: Occasional Travel
Requisition ID: 31852
View All Jobs (https://jobs.volvogroup.com/?locale=en_US)
Do we share the same aspirations?
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
Nearest Major Market: Greensboro
