Customer Service Representative

Robert Half • Fort Worth, TX • 4h ago

Description We are looking for a Customer Service Representative to join our team in Fort Worth, Texas in a fully onsite contract-to-permanent role. This position focuses on delivering responsive support to customers while managing order-related activity, coordinating sales documentation, and helping maintain smooth communication across internal teams. The ideal candidate is organized, comfortable handling a high volume of requests, and able to balance front-line customer interactions with detailed administrative work.

Responsibilities:

Manage the full cycle of customer-facing sales support activities, including preparing quotes, entering orders, and updating change requests accurately and on time.

Serve as a primary point of contact for customers by handling inbound inquiries and placing outbound calls related to delivery timelines, order updates, payment matters, and sales documentation.

Retrieve and upload quotes, orders, and survey-related materials through customer portals while ensuring records remain complete and current.

Coordinate survey processing with cross-functional partners such as Quality and Accounting to keep customer requirements and internal follow-up aligned.

Forward customer requests involving payment terms or account-related changes to the appropriate accounting contacts for review and action.

Provide day-to-day assistance to outside sales and marketing teams, including helping with event and tradeshow logistics when needed.

Perform data entry and document tracking within company systems to support accurate reporting, recordkeeping, and workflow management.

Record customer feedback, including compliments and complaints, and assist with general office support such as front desk coverage, incoming calls, and mail distribution.

Support additional sales department activities as priorities shift, while managing multiple tasks in a fast-paced onsite environment. Requirements - High school diploma, GED, or equivalent practical experience in a customer service or sales support environment.

Experience in customer service, call center support, or a similar role involving frequent interaction with clients.

Ability to process orders, sales quotes, and related documentation with strong attention to detail.

Comfortable handling both inbound and outbound calls in a detail-focused and service-focused manner.

Strong organizational skills with the ability to manage multiple priorities and follow through on time-sensitive requests.

Proficiency with data entry and general office systems used for order management and document handling.

Effective written and verbal communication skills when working with customers, sales teams, and internal departments. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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