Customer Service Specialist

Sherwin-Williams Company • Webster, NY • 1d ago

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at Store #5310, located at: 191 West Main St, Webster, NY 14580 This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. For more information about our benefits, visit http://www.myswbenefits.com/ Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistently with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve salesMinimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current positionPreferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year of experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint-related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more

Similar Jobs

Customer Service Associate

The Hertz Corporation • Rochester, NY • 5h ago

Management & Administrative

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible...

5h ago

Go to Apply

Contact Representative - Women Veterans Call Center

Veterans Affairs, Veterans Health Administration • Canandaigua, NY • 9h ago

Management & Administrative

Summary These positions serve as a Contact Representative (CR) for the Women Veterans Call Center (WVCC) within the VA Veterans Health Administration (VHA) located at the Canandaigua VA Medical Center, in Canandaigua, Ne...

9h ago

Go to Apply

Administrative Relationship Manager Supervising Associate

EY • Rochester, NY • 21h ago

Management & Administrative

Location: Chicago, Akron, Alpharetta, Atlanta, Baton Rouge, Birmingham, Buffalo, Charleston, Chattanooga, Cincinnati, Cleveland, Des Moines, Detroit, Grand Rapids, Grandview Heights, Greenville, Honolulu, Huntsville, Ind...

21h ago

Go to Apply

HIM Records Management Specialist

TEKsystems • Rochester, NY • 1d ago

Management & Administrative

THIS POSITION REQUIRES TRAVEL BETWEEN ROCHESTER, BATAVIA, AND SODUS Job Responsibilities: Go to sites with team and collect paper medical record charts for indexing. Once looking through paper charts, determine if falls...

1d ago

Go to Apply

Administrative Assistant

Person Centered Services • Rochester, NY • 1d ago

Management & Administrative

Why Work For Person Centered Services? When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own care...

1d ago

Go to Apply

Administrative Assistant

Person Centered Services • Rochester, NY • 1d ago

Management & Administrative

1d ago

Go to Apply

NEW YORK STATE COURT OFFICER-CAPTAIN

NYS Unified Court System - 7th Judicial District • Rochester, NY • 1d ago

Management & Administrative

Order#: NY1633740 NEW YORK STATE COURT OFFICER-CAPTAIN (3RD & 4TH DEPARTMENTS) QUALIFICATIONS: One (1) year of service in the New York State Court Officer-Lieutenant title; or Three (3) years as New York State Court...

1d ago

Go to Apply

SENIOR SUPERVISOR, RESIDENTIAL SERVICES

People Inc. • Rochester, NY • 2d ago

Management & Administrative

Description Pay Rate: $27.00-$32.17 Shift: Temporary Position. Varies As a member of management team provides oversight and leadership to residential programs. Collaborates with and provides direction and supervision to...

2d ago

Go to Apply

Powersports Service Technician

Maddie's Motor Sports • Farmington, NY • 3d ago

Management & Administrative

Turn your skills into a long-term career with Maddies Motor Sports, Western New Yorks largest motorcycle and powersports dealership group. Were looking for an experienced Powersports Technician who wants more than just a...

3d ago

Go to Apply

Powersports Service Technician

Maddie's Motor Sports • Spencerport, NY • 3d ago

Management & Administrative

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)