Sales Order Management Specialist - Raritan, NJ
Kelly Outsourcing & Consulting Group (KellyOCG), a managed solution provider and business unit of Kelly Services, Inc., is currently seeking a Sales Order Management Specialist at one of our Global clients in Raritan, NJ or Cincinnati, OH. This role is a full-time, fully benefited position.
As a KellyOCG employee you will be eligible for Medical, Dental, 401K and a variety of other benefits to choose from. You'll also be eligible for paid time off, including holiday, vacation and sick/personal time. All KellyOCG employees receive annual performance reviews.
Title: Sales Order Management Specialist
Location: Raritan (08859) or Cincinnati
Pay: open; plus benefits and PTO
Hours: M-F 8 hour shift; day shift
Duration: through the end of the year
Responsibilities:
Lead monitoring and streamlining order management holds, including identifying, evaluating, and resolving holds on critical customer orders.
Perform daily review of order monitoring holds, analyze data against historical purchases and approved thresholds, and provide order resolution recommendation
Inform customers of hold status and next steps, providing clear, timely updates
Coordinate with internal teams sales, operations, supply chain, deliver to drive corrective actions and remove systemic blockers.
Maintain detailed documentation, report order management KPIs aging, resolution time, recurrence , and recommend process improvements to reduce future holds.
Possess passion for delivering results to customers while working well under pressure, working in a team environment
Prepares documentation to adequately document variances and analysis
Complete data scrubbing/reconciliation for order processing
Perform internal adjustments, validation checks, and ensure the quality of all required supporting documents provided
Effectively communicate with upper-level management and external customers in both a written and verbal manner
Complete all training by established due dates
Qualifications:
Bachelor s degree
Minimum 2-3 years professional business or order management experience
Familiarity with order management and/or ERP systems
Proficiency level with MS Office Suite including Excel advanced skills and VLOOKUP s and Pivot tables
Must work well under pressure, ability to multi- task, and work in team environment
Excellent communication and problem-solving skills
A strong attention to details is imperative with the ability to multitask and ability to manage high volume of transactions in a results oriented, high-pressure setting
Apply now for immediate consideration!
Please do not contact your local Kelly branch office as it is not filling this position. #p1
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly ® Engineering/Technology - Project Services?
Looking to work with leading project management organizations at top companies around the world? That's where we come in. At Kelly Engineering and Kelly Technology, our Project Services Teams create expert talent solutions to solve the world's most critical challenges. We connect you with opportunities to work on intriguing, innovative, and high-visibility projects-all with a schedule that works for you. Do you prefer the variety and flexibility of short-term projects? Or are looking for a long-term opportunity? Either way, our connections and expertise will help you take your career exactly where you want to go. That's just good planning.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
