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(FT) Director of Technology Services and Project Management

Atlantic Cape Community College • Atlantic City, NJ • 3h ago

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(FT) Director of Technology Services and Project Management

Salary

$84,623.00 Annually

Location

Mays Landing Campus, NJ

Job Type

Full-Time

Job Number

202200427

Division

Information Technology Services

Department

Information Technology Services

Opening Date

05/18/2026

Closing Date

5/25/2026 11:59 PM Eastern

Description

Benefits

Description

Reporting to the Chief Information Officer, provides college-wide direction and support services for end users, such as Desktops, Laptops, Tablets, Audio/Video, Phones, Hardware, Software Support, and Printers for all Faculty, staff and college facilities. The position is managing a team of support technicians along with individually providing hands on support services. Additionally, responsible for Support Services division budget and overall ITS department budget tracking and monitoring.

Examples of Duties

Recommends information technology strategies, policies, and procedures, pertaining to locally installed and maintained end-user software and hardware for offices, classrooms, and labs including telephony, CATV, and Audio / Video technology

Identifies problems and trends, evaluates outcomes, and anticipates future needs

Directs and monitors the configuration, installation, management, maintenance and repair of all the software and hardware of the Support Services division

Researches and recommends all Support Services software and hardware systems

Assists the CIO with managing strategic IT projects such as project plan creation, vendor coordination, team collaboration etc.

Manages all College telephony including fax, cell, PBX and voicemail and recommends enhancements or new telephony and A/V products

Recommends telephony services and reviews billing, including budgetary impact and coordinates service ordering with local and long-distance providers

Reviews all requests for technology purchases, college wide, and issues approval/denial

Works closely with Facilities Construction Management team representing Information Technology Services to ensure Support Services and End User requirements are met for all renovation, infrastructure or construction projects such as office and classroom layout and workflow

Participates in strategic and long-range planning and implementation of system wide technology solutions consistent with the Information Technology Services' 5-Year Technology Plan and in accordance with Atlantic Cape Community College's strategic goals

Administers project management responsibility for operational projects in the Support Services division

Assists CIO with strategic project planning and implementation

Manages day-to-day operations of Information Technology Services Support team members

Oversees all Support Services operations, maintaining and reporting statistics on support requests and resolutions utilizing data for assessing department-wide performance and productivity

Hires, trains, supervises, counsels, and evaluates Information Technology Services support staff to ensure department and program outcomes are achieved

Budget permitting and with CIO approval, attends training sessions, conferences, classes and utilizes online resources to maintain and update skills and knowledge as necessary to keep current on relevant technologies

Performs related duties as assigned

Typical Qualifications

Education:

Bachelor's degree in Computer Information Systems, Business or related field required

A+, Network + and Security + certifications preferred

Experience:

Experience in the management and integration of Microsoft Windows and Apple OS X in office and academic settings

Minimum 5 years' experience in Help Desk support including laptop / desktop support, and desktop software installation

3-5 years supervisory experience of support staff

Telephony and Audio systems management experience

Competencies and Skills:

Demonstrated practical knowledge and problem-solving skills

Demonstrated ability to manage multiple projects and maintain quality customer service

Excellent communication and interpersonal skills

Ability to work with third-party support to resolve complex network issues

Ability to work collaboratively with all other Information Technology Services supervisory staff and interdepartmental Faculty and staff

Supplemental Information

Terms of Employment:

This position may require flexible scheduling to include evenings and weekends and duties at any Atlantic Cape location.

Atlantic Cape offers a complete benefits package to full-time employees including:

Pension/Defined Contribution Plans (https://www.nj.gov/treasury/pensions/pension-info-active.shtml)

Medical and Prescription

Dental (https://www.deltadentalnj.com/)

Vision

Flexible spending accounts

Paid holidays

Paid time off

Employer

Atlantic Cape Community College

Address

5100 Black Horse Pike Mays Landing, New Jersey, 08330

Phone

6093435611 6093435611

Website

http://www.atlanticcape.edu/

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