Consumer Lending Loan Administrator

Eastern Bank • Wakefield, MA • 7h ago

Responsibilities include, but are not limited to the following:

Administration:

Prepare multiple daily, weekly, monthly and quarterly reports of departmental sales and service results. Analyze reports for any trends/issues requiring further investigation and review output with Senior Vice President (SVP).

Assist the BB Team Leaders in a variety of administrative functions. Help schedule team meetings, team calls, help with on-boarding and off-boarding BB colleagues, schedule customer events and assist with customized sales reporting.

Assist the SVP with preparation of internal communications and presentation decks used for internal presentations.

Represent the BB at multiple corporate events throughout the year in various capacities, assisting where needed.

Represent/assist the SVP of Business Banking and senior staff with various administrative duties such as managing calendars, arranging meetings, tours, and travel. Office Operations/Management

Responsible for keeping to department budget goals on supply, small computer, repair and event expenses. Works with Accounts Payable/Accounting departments on disposition of all BB expense reports, invoices.

Responsible for arranging multiple, large department employee events throughout the year.

Responsible for centralized vacation tracking for a group of approximately 35 employees.

Responsible for the successful administrative on-boarding of all new Business Banking colleagues.

Lead a presentation to each new hire class that provides information new staff members orientation on items such as vacation requests, payroll, facilities, etc.

Customer Feedback Administration :

Handle sensitive, complex customer issues and information.

Act as a first line of contact for significantly complex customer issues that may rise from the at the branch level.

Respond to customer feedback/complaints/issues received each month from the Business Banking colleagues.

If appropriate, share positive feedback with Bank employee via a corporate Thank You note or On-the-Spot from the SVPs office.

Alert SVP to any issues, positive or negative, that require special attention. Technology/Contract Management

Responsible for working with Technology to complete the internal paperwork/administration surrounding various user-rights assignments.

Responsible for the successful completion of the Annual Technology User Rights Audit.

Responsible for administration of the BB vendor contracts within Cobblestone vendor management tool.

Qualifications: Education and Experience

Associates Degree or equivalent combination of training and experience and 4+ years of related job experience.

Skills/Knowledge

Strong customer service and interpersonal skills

Proficient written and verbal communications

Self-starter with strong organizational skills

Technically proficient, particularly with MS Word, Powerpoint, Excel, and Access.

Understanding of Business Banking terminologies, concepts, and technologies are a plus.

Experience in working in a regulated or audited environment is a plus.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

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