They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we're in the business of serving those who serve our guests. Whether you're designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we're all in good company.
What You'll Do - You'll Make the Moment
Role Summary
The Regional Vice President, Restaurant Operations is responsible for the operational, financial, and people performance of an assigned region (typically 55-75 restaurants). This leader drives consistent delivery of excellent food quality, outstanding guest experiences, and strong financial results while continuously simplifying operations and growing the business. The role leads and develops District Managers, partners cross-functionally, and serves as a change agent for enterprise initiatives that improve the Guest and Employee experience.
This role leads the Midwest and West Coast regions. Candidates should be located in or be willing to relocate to this geographic area.
Key Responsibilities
Operational & Financial Performance
Own operational and financial performance for the assigned region, consistentlyoptimizingsales, profitability, cost control, and overall business results.
Monitor regional and district sales, margin, and profit trends; coach District Managers to use data and insights to improvestorelevelperformance.
Identifyopportunities to simplify operations, strengthen execution, and improve scalability whilemaintainingCracker Barrel's food and hospitality standards.
Actively coach, challenge, and influence District Managers to develop and execute effective store and district business plans.
Food, Guest Experience & Brand Standards
Ensure consistent delivery ofhigh-qualityfood, operational execution, sanitation, and safety standards across all restaurants in the region.
In partnership with the Retail RVP,upholdoverall company expectations related to guest service, food quality, sanitation, and policy compliance.
Participate in restaurant visits with District Managers toobserveexecution, assess adherence to operational standards, and provide direct coaching and feedback.
Serve as a leader and advocate for initiatives that enhance both the Guest and Employee experience.
People Leadership & Talent Development
Lead the recruitment,selection, onboarding, and ongoing development of District Managers, building a strong and ready leadership bench.
Partner closely with Talent Acquisition toidentify, select, train, and develop new District Managers; continuously network externally to build a pipeline of future talent.
Consistently train and develop District Managers within the assigned region,identifyingkey attributes and skills of successful leaders and coaching others to develop those capabilities.
Monitor performance reviews and overall effectiveness of District Managers; providetimelycoaching, development plans, and performance accountability.
Strategy Execution & Change Leadership
Execute enterprise and regional strategies through District Managers, ensuring consistent adoption of new initiatives, policies, and procedures.
Act as a visible change agent, leading through influence to drive adoption of improvements that simplify operations and support business growth.
Partnercross-functionallywith Retail, HR, Finance, and other support teams to align field execution with organizational priorities.
Experience & Qualifications
Required Experience
Bachelor Degree in hospitality management, business or related field
10+ years Restaurant leadership experience with extensivemulti-unitrestaurant operations leadership experience, withat least 5 yearsdirect responsibility for large regions (50+ locations preferred).
Proven ability to consistently deliver excellent food quality, strong guest experience results, and sustained financial performance in a complex operating environment.
Experience leadingfull-service,family-dining, orfast-casualrestaurant formats with high volumes, operational complexity, and strong service expectations.
Demonstrated success developing and leadingDistrict-levelleaders and building internal talent pipelines.
Strong business acumen, including P&L ownership, labor and cost management, and performance improvement throughdata-drivendecision making.
Preferred Experience
Background in brands with differentiated hospitality and scratch ormenu-drivenfood programs.
Experience leading operational simplification or transformation efforts across large, geographically dispersed teams.
Leadership Capabilities
Authentic, engaged leader who leads through others with clarity, accountability, and trust.
Comfortable balancing operational discipline withguest-firstdecision making.
Change-orientedoperator who can simplify complexity while driving sustainable business growth.
Focus on You
We're all about making sure you're taken care of too. Here's what's in it for you:
Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus Opportunities
Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program
Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development
Culture of Belonging:Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program
More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
A Little About Us
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.
See for yourself. Apply now.
Cracker Barrel is an equal opportunity employer.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
They say you are the company you keep-And at Cracker Barrel we take that seriously.
Bringing together folks who share a sense of pride in their work, and joy in hospitality. While building teams where everyone can see how much their contribution is valued.
Because making a difference in someone's life can feel big-But it's often the smallest moments that make the deepest impact.
We're all in this together-to make a real difference for our guests, every day.
That's why, at Cracker Barrel, you're all in good company.
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more-somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots-always serving up more than a meal.
In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the laws of the respective state of employment. If you feel this policy has been violated, you may report such instances to the Employee Relations Department online (http://www.crackerbarrel.com/contact-us/employee/ ) or toll free at 1 800-333-9566.
Cracker Barrel does not unlawfully discriminate in hiring. If you are interested in applying for a position and need a reasonable accommodation during the application process, please contact (1-800-333-9566) so that we can work with you to reasonably accommodate you. Note that individuals who have any hearing impairment will be reasonably accommodated in the application process.
