Requisition number: 2363776
Job category: Sales/Direct Selling
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The Inside Sales Insurance Product Advisor plays a key role in achieving departmental sales objectives by guiding individuals to the most suitable health insurance solutions. This high-performing sales position focuses on a balanced mix of inbound and outbound leads to drive sales and deliver an exceptional customer experience.
As one of the most experienced and effective licensed sales agents, the Product Advisor provides expert advice on individual health insurance plans and ancillary products. This role is essential in driving consistent sales performance, maximizing every sales opportunity, and enhancing the customer experience. Product Advisors are expected to quickly adapt to new lead sources and act as trusted experts in the health insurance space.
This position is full-time (40 hours per week) Monday - Saturday, with several shifts available. It may be necessary, given the business need, to work occasional overtime. Hours of operation are 8:00 a.m. to 10:00 p.m. Monday - Thursday. Friday hours of operation are 8:00 a.m. to 8:00 p.m. Saturday hours of operation are 9:00 a.m. to 5:30 p.m.
Primary Responsibilities:
Handle customer inquiries regarding health and ancillary insurance products
Follow a proven sales and quality process to assist customers
Be available to receive inbound phone calls
Be available to receive inbound prescreened leads transfers
Build trust and rapport through expert guidance and a customer-first approach
Provide Quote and enrollment support to new customers
Recommend the best plan that fits the customer's needs
Make outbound follow up calls to new and existing customers
Consistently meet or exceed sales targets and performance metrics
Data entry / update CRM with customer data
Adhere to a daily schedule using IEX (Lunch, Breaks, etc.)
Adhere to strict quality standards
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED
Health and Life license within state of residence or the ability to obtain within 30 days of hire. (This expense will be covered by the company)
1+ years of experience in analyzing and problem solving for customers
Intermediate level of proficiency using computer and Windows PC applications including strong keyboard and navigation skills, and learning new computer programs
Ability to become broadly licensed & certified across most US states
Ability to become broadly appointed across multiple insurance carriers
Ability to work regularly scheduled shifts within our hours of operation, including the training period and successfully complete the training program including demonstrating proficiency of all material
Preferred Qualifications:
1+ years sales experience with documented success
Spanish Proficiency
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $24.04 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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