Senior Manager, Agentic Commerce - Strategy and Insights
New York, NY, United States
Palo Alto, CA, United States
San Francisco, CA, United States
(Hybrid)
Job Description
The Global Merchant and Network Services (GMNS) Product team is at the heart of American Express and is a core function within the GMNS business unit. Each year, we power billions of transactions through our global payments network, serving Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.
Our solutions deliver value to American Express' Card Members, acquirers, and partners across the globe through both proprietary and third-party capabilities, facilitating secure and seamless transactions between issuers, acquirers, and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on this by setting the vision and strategy for the Network, anchoring our priorities to enterprise objectives, and developing and managing a portfolio of products. We maintain a strong customer focus, consider competitive and regulatory dynamics, and apply an end-to-end product management approach across strategy, roadmaps, scaling plans, and performance metrics. We lead the end-to-end process, manage the partner lifecycle, and drive industry intelligence and engagement through key governing bodies.
The Agentic Commerce Solutions team is responsible for defining and enabling the future of Agentic Commerce across the Amex Global Network. As AI-driven agents, digital wallets, and automated commerce experiences evolve, we are shaping how the Network supports secure, scalable, and commercially compelling agent-based transactions. Our focus spans tokenization, digital identity, and emerging network capabilities required to power next-generation commerce.
The Senior Manager, Strategy & Insights will support the commercial and strategic direction of Agentic Commerce Solutions. Reporting to the Director, Agentic Commerce Solutions, this colleague will manage key strategic partnerships, lead analytical workstreams, synthesize market and performance insights, and help translate emerging industry dynamics into actionable strategic recommendations.
Responsibilities
Support development of the Agentic Commerce strategy by translating market trends and internal performance data into actionable insights
Support development and management of strategic partnerships by evaluating potential partners, shaping partnership strategies, and collaborating cross-functionally to drive alignment and execution
Lead analytical workstreams, including market sizing, competitive intelligence, and partner evaluations
Synthesize external industry developments (e.g., AI commerce models, network trends, emerging standards) into clear implications for Amex
Develop structured insights and recommendations to inform product roadmap, commercial strategy, and prioritization decisions
Support development of business cases, including sizing opportunities, assessing trade-offs, and evaluating strategic investments
Partner cross-functionally with Product, GTM, Risk, Finance, and Enterprise Strategy teams to inform decision-making
Contribute to executive-ready materials, including presentations, strategy documents, and internal communications
Support tracking of key performance indicators and identify risks and opportunities across Agentic Commerce initiatives
Stay informed on evolving industry trends, regulatory developments, and competitive dynamics
Qualifications
6+ years of experience in strategy, consulting, payments, or financial services
Experience supporting or managing strategic partnerships, including partner evaluation, commercial considerations, and cross-functional coordination
Strong analytical and problem-solving skills, with experience structuring complex problems and developing insights
Experience conducting market research, competitive analysis, or business case development
Ability to synthesize large amounts of information into clear, actionable recommendations
Strong communication skills, with the ability to develop clear and compelling materials
Experience working in a cross-functional, matrixed environment
Experience in payments, digital commerce, or platform-based business models
Familiarity with emerging technologies (e.g., AI-driven commerce, automation, digital identity)
Exposure to financial modeling or scenario analysis
This role is suited for a strategic thinker who is comfortable navigating ambiguity and contributing to complex, evolving problem spaces. The ideal candidate combines strong analytical rigor with structured thinking and the ability to communicate insights clearly to a range of stakeholders.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.?
Job Info
Job Identification 26007869
Job Category Product
Posting Date 05/18/2026, 12:09 AM
Apply Before 06/01/2026, 05:00 AM
Job Schedule Full time
Locations AMEX World Financial Center, New York, NY, 10285, US150 California St., San Francisco, CA, 94111, US431 Waverley St, Palo Alto, CA, 94301, US(Hybrid)
Salary Range $123000 - $215250 annually + bonus + benefits
Career Area Product
