Contact Center Manager

ARAMARK • Detroit, MI • 2h ago

Job Description

The Contracts Administrator is the liaison between third-party contractors and Clients. The manager actively manages and communicates day-to-day operations of subcontractors, and field verifies safety requirements are met and work is completed within scope, on budget and on time. The Contract Manager enforces contract terms, negotiates changes in scope, and ensures all parties fulfill their obligations in accordance with the terms and conditions of their agreement. They also track and monitor contract compliance, quality performance and customer satisfaction.

Contract Administrator, along with the Sr. Operations Manager, Facility Managers and Finance Managers document work requirements, scope, standards, and specifications to identify potential risks and issues related to contracts and implementing strategies to effectively manage and mitigate them.

The CM, with the Sr. Operations Manager, Facility Managers, and Finance Manager documents work requirements, scope, standards and specifications. Following ARAMARK procurement processes, the CM identifies and prequalifies candidates who meet standards, solicits and evaluates bids and proposals, negotiates terms and recommends contract awards to the SOM and Facility Director. The procurement process confirms vendors ?commitment to value-added services, and continuous improvement using Key Performance Indicators (KPI).

Over the life of contracts, the CM monitors contract reporting and compliance, quality performance and customer satisfaction. The CM enforces contract terms, negotiates scope adjustments, initiates penalties, probationary actions or termination. The CM communicates to anticipate developments in the client?s policies, standards or requirements and ensure contractor compliance with lines of communication on technical, professional and commercial issues. This role is located in the greater Detroit metropolitan area

Job Responsibilities

Know and uphold ARAMARK?s policies, procedures, and Service Agreement to allow customers and tenants to focus on their core business.

Establish and maintain relationships with key stakeholders to facilitate communication and ensure timely execution of contracts.

Manage all aspects of the contract lifecycle including drafting, negotiation, modification, and renewal.

Develop and maintain contract policies, procedures, and templates to ensure compliance and consistency.

Review reporting, operation audits and track Key Performance Indicators (KPI?s) for: safety, productivity (call frequencies, call-backs), process improvements, energy savings, cost reductions and similar ?best practice? initiatives.

Coordinate with cross-functional teams to ensure proper delivery of goods or services and timely payments.

Provide safety training to subcontractor to clearly communicate site safety standards.

Qualifications

Proven experience in contractor management or related field.

Excellent written and oral communication skills.

Ability to work independently and manage multiple projects simultaneously.

Strong negotiation and problem-solving skills.

Proficient in Microsoft Office software.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

ARAMARK

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