Parts Correspondent - Intern - Addison, TX

The Raymond Corporation • Addison, TX • 4h ago

Malin Parts Correspondents play the important role of fulfilling parts requests for a variety of material handling equipment, most commonly forklifts. Parts requests may come from Malin Technicians (who are fixing equipment and replacing parts) or our external customers who need a part for their piece of equipment. Parts Correspondents use people, administrative and organizational skills to ensure the best possible experience for our other Malin departments and customers. Malin is a distributor of Raymond lift truck equipment, so Parts Correspondents will source parts for both Raymond equipment, as well as other makes/models of lift trucks.

Essential Functions include:

Receipt of parts requests from Malin employees or external customers from a variety of ways –

Web-based through our Zendesk system and Parts Que

Phone call and/or email

Review requests to ensure accuracy and completion of information needed to process request

Follow-up via phone to ask specific or qualifying questions regarding part request or equipment details

Provide Malin employees or customers with pricing information and availability

Addressing with Malin employees or customers damaged parts, incorrect parts, or discrepancies

Source both Raymond parts and other makes of equipment via –

Raymond parts online catalogue

Other catalogues of parts for other makes of equipment

Update online work orders to close out requests to ensure timely fulfillment for Malin employees needing parts or external customers’ orders

Status work orders appropriately

Add detailed notes

Ensure appropriate packing/shipping methods

Required Knowledge, Skills and Abilities:

People Support – approachable with a reputation of providing stellar support for other departments and customers

Written and verbal communication skills – ability to compose detailed and professional correspondence and communicate via phone call in a clear, helpful manner

Organized with prompt follow-up – must be able to take ownership of a request within a timely manner, provide status and follow-up and close out the request in its entirety

Problem solving and research – must be comfortable utilizing online and computer-based information, catalogues, and web-based resources to provide outside-of-the-box solutions

Safety-oriented – demonstrated ability to follow safety protocols and guidelines when handling and storing parts to prevent accidents or damage

Microsoft Office & 365 – intermediate skills in Outlook, Excel, Word and Teams

A parts correspondent is responsible for managing inventory and fulfilling parts orders.

Their duties include:

Order Processing: Receiving and processing parts orders from customers, or internal departments.

Communication: Liaising with suppliers, vendors, and internal teams to ensure timely delivery of parts and resolve any issues with orders.

Customer Service: Providing assistance to customers regarding parts inquiries, availability, and pricing.

Documentation: Keeping detailed records of transactions, shipments, and inventory using computerized systems or databases.

Problem Solving: Addressing discrepancies, shortages, or damaged parts promptly and finding solutions to meet customer needs.

Research: Staying informed about new parts, suppliers, and industry trends to recommend improvements in processes or cost-saving measures.

Safety: Adhering to safety protocols and guidelines when handling and storing parts to prevent accidents or damage.

Overall, a parts correspondent plays a crucial role in ensuring efficient operations by managing the flow of parts and maintaining high standards of customer service and inventory control.

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