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Job Title: Collections Representative
Job Description
The Collections Representative manages a high-volume portfolio of aging accounts receivable, conducts proactive outreach to customers, and drives resolution of outstanding balances. This role focuses on investigating unpaid invoices, documenting findings in a CRM system, and collaborating with internal teams to reduce the overall AR backlog while delivering professional, customer-oriented service in a remote work environment.
Responsibilities
Review and manage an aging accounts receivable report for an assigned portfolio of approximately $10M to identify outstanding balances and priority accounts.
Conduct outbound calls and follow-ups with customers and vendors to understand why invoices remain unpaid and to confirm payment status and expected timelines.
Collect payments directly when possible and ensure appropriate next steps for accounts that require further investigation or escalation.
Document all interactions, findings, and next actions in Salesforce or a similar CRM system to maintain accurate and up-to-date account records.
Create and manage tickets in the CRM to track issues, follow-ups, and resolutions for each outstanding invoice.
Escalate unresolved or complex items to the appropriate Project Manager across multiple U.S. locations to drive timely resolution.
Partner closely with internal teams, including project and operations stakeholders, to resolve billing discrepancies and reduce outstanding AR balances.
Perform research to identify updated or correct contact information when existing customer or vendor data is outdated or incomplete.
Support focused efforts to make a measurable reduction in the accounts receivable backlog during the contract period.
Handle a high volume of follow-ups with professionalism, maintaining a customer service-oriented approach in all communications.
Use basic Excel functions such as filtering, sorting, and tracking data to monitor account status and follow-up activities.
Work independently in a remote, fast-paced environment while meeting productivity and quality expectations.
Essential Skills
At least 2 years of accounts receivable and/or collections experience.
Proven experience working with aging reports and conducting customer outreach to resolve outstanding balances.
Hands-on experience with CRM systems; Salesforce experience is preferred, though other CRM platforms are acceptable.
Demonstrated collections and customer service skills, including conducting outbound collection calls.
Strong investigative and problem-solving abilities to identify root causes of non-payment and appropriate resolution paths.
Ability to manage and execute high-volume follow-ups with professionalism and persistence.
Basic Excel skills, including filtering, sorting, and tracking data for reporting and follow-up purposes.
Self-motivation and the ability to work effectively and independently in a remote, fast-paced environment.
Clear, professional verbal and written communication skills for interacting with customers, vendors, and internal teams.
Additional Skills & Qualifications
Experience documenting account activity and creating tickets in CRM systems to track issues and resolutions.
Background in data entry related to accounts receivable or collections processes.
Customer service-oriented mindset, with the ability to balance firm collection efforts and positive customer relationships.
Comfort working with multiple internal stakeholders across different locations to resolve billing and payment issues.
Strong organizational skills to prioritize accounts and follow-ups within a large AR portfolio.
Work Environment
This is a fully remote position that requires reliable internet connectivity and a suitable home office setup for making outbound calls and working within CRM and Excel systems. The role operates in a fast-paced environment with a high volume of follow-ups and interactions. You will primarily use digital tools such as Salesforce or a similar CRM and Microsoft Excel to manage your portfolio and document activities. Collaboration with internal teams occurs virtually through calls, emails, and online platforms, and you are expected to work independently while maintaining professional communication and consistent productivity.
Job Type & Location
This is a Contract position based out of Chino, CA.
Pay and Benefits
The pay range for this position is $25.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 22, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
