Quality Control Specialist I

WSFS Bank • Wilmington, DE • 3h ago

This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1521716

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region\'s locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service is more than part of our name, its our mission and our purpose.

WSFS Bank is currently seeking a Quality Control Specialist. The Quality Control Specialist will act as gatekeeper to ensure that the highest quality standards are maintained throughout the Residential Mortgage and Retail New loan and Modifications processes and ongoing portfolio reviews.

Job Responsibilities:

Perform post-closing documentation and system review of all new

Residential Mortgage and Retail Loan Products, ensuring compliance with Bank Policy, Government Regulations and System Accuracy.

Perform ongoing system reviews, as required, for items such as

Escrow Record Setup, Modification. Maintenance, and Due Date Changes to ensure ongoing accuracy for Customer Loan Records

Take necessary action to avoid Customer or Bank Impact, including

detailed review of Loan. Estimate/Closing Disclosures for compliance, Title Policies to ensure necessary endorsements are obtained, easements and encroachments are insured and applicable coverage and lien position is obtained

Track and follow up on all critical documents or errors, taking

remedial action when necessary and will maintain database of findings and will report trends and exceptions to Management.

Track and follow up on any missing documentation.

Customer Service for Internal and External Customers via Department

Hotline, various email mailboxes, and workflow systems.

Review various reports for accuracy and resolve items based on

specific criteria and/or data, documentation of findings and communication of findings to Management via spreadsheets or other reporting mechanisms.

Communicate and work with Internal and External Business Partners

such as Audit, Compliance and Vendors, as necessary to ensure the Department is meeting its Regulatory and other Loan Servicing requirements and responsibilities.

Customer Service in the manner of answering questions, resolving

issues and requests for information

Minimum Qualifications:

High School diploma or equivalent is required.

Minimum 3 years experience in Retail Loan Servicing or Originations.

Prior experience in a high-volume loan servicing and support

environment, preferably with some Quality Control review experience.

Familiarity with Loan Servicing Systems and Applications.

Prior Customer Service experience, including verbal and written

communications.

Thorough and demonstrated understanding of Retail Lending Banking

regulations including but not limited to Truth in Lending (Reg Z), National Flood Insurance requirements (NFIP), Biggert/Waters Act, RESPA, Fair Lending, Fair Credit Reporting Act and BSA as it relates to the Retail Lending Function.

Practical knowledge of commonly used concepts, practices, and

procedures within a Loan Servicing environment for Mortgage and Retail Loans, including but not limited to Loan Review, General Ledger, Core System Review.

Knowledge of Bank loan products and services, as well as general

accounting and exception processing practices.

Strong analytical skills and attention to detail.

Must have strong organizational and multi-tasking skills and be able

to successfully work under pressure to meet strict deadlines.

Must have a proven ability to develop relationships, with external

sourced vendors and Business Partners across the organization.

Good Listening skills with ability to research, document and

articulate findings as required.

Excellent oral and written communication skills.

Proficiency in Microsoft Office products, including Word, Excel and

Power Point.

Must be self-motivated and able to work with minimal supervision.

Technical Analysis skills involving reviewing Loan Core System and

Loan Documentation for accuracy, completeness, and Regulatory Compliance.

Decision Making skills required to complete loan review tasks and

complete remediation maintenance correctly.

Must understand when to escalate matters to Management

appropriately.

WSFS Bank will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States.

Salary Range:

\$45,250.00 - \$74,338.75

Individual base pay may vary on additional factors such as the candi

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