Business Operations Supervisor

Bayonet Plumbing • New Port Richey, FL • 17h ago

HVAC Residential Replacement Division

Full-Time - On-Site - Exempt

About the Role Bayonet Inc. is seeking a results-driven Business Operations Supervisor to own the financial and operational performance of our HVAC residential replacement division. This is primarily a financial accountability role - the right candidate will live in the numbers, managing cost and profitability at the job level while ensuring our team consistently executes within budget.

You will be responsible for tracking and controlling per-sale financials including labor costs, material costs, and gross profit margins on every replacement job. Beyond the numbers, you'll identify where we're losing margin, build the processes to fix it, and hold the team accountable to hitting targets. If you're someone who gets energized by digging into job-level data, tightening up cost controls, and driving measurable financial results - this role is built for you.

Core Responsibilities

Financial Performance & Job-Level Cost Management (Primary Focus)

Own the per-sale P&L for every residential replacement job - tracking actual vs. budgeted labor, materials, and gross profit in real time

Set, communicate, and enforce job-level cost budgets for labor hours, material spend, and subcontractor usage

Analyze gross profit margins by job, technician, and job @type to identify trends, outliers, and opportunities to improve profitability

Review completed job financials daily/weekly to flag margin erosion, unapproved overruns, or pricing mismatches before they compound

Partner with sales to ensure quoted prices accurately reflect true cost of labor and materials, and escalate misalignments

Monitor overall division performance against revenue, gross profit, and cost targets - providing regular reporting to leadership

Identify recurring cost overruns and drive root-cause resolution, whether through pricing adjustments, supplier renegotiation, or operational changes

Manage equipment and material procurement processes to ensure competitive pricing and minimize waste or excess inventory

Operations Management

Oversee daily scheduling and dispatch to optimize technician utilization and minimize drive time and job delays

Maintain accuracy in field service management software (e.g., ServiceTitan, FieldEdge) - ensuring job records, time entries, and material usage are captured correctly for accurate job costing

Coordinate with installation teams to ensure jobs are completed on scope, on time, and within approved cost parameters

Develop and enforce standard operating procedures that support consistent, cost-controlled execution across all jobs

Team Leadership & Accountability

Supervise office coordinators, dispatch, and operational support staff

Hold the team accountable to financial and operational KPIs through regular reviews, coaching, and clear performance expectations

Train staff on cost awareness, job costing procedures, and the importance of accurate time and material tracking

Foster a culture where hitting the numbers and delivering a great customer experience are equally valued

What We're Looking For

Required

3+ years of experience in an operations, business management, or financial oversight role - ideally in HVAC, home services, construction, or a related trades industry

Strong command of job-level cost management: labor budgeting, material cost control, and gross profit analysis

Experience reading and acting on job costing reports, P&L statements, or similar financial data

Proven ability to identify margin problems, build accountability systems, and drive measurable improvement

Proficiency with field service or job management software and comfort working in Excel/Google Sheets for financial analysis

Clear, direct communicator who can translate financial data into actionable direction for field and office teams

Preferred

Hands-on experience with ServiceTitan or a comparable HVAC service management platform, particularly job costing and reporting features

Background working directly in HVAC residential replacement - understanding of typical labor hours, equipment costs, and install workflows

Experience managing material purchasing, vendor relationships, or procurement processes

Bachelor's degree in Business, Finance, Operations Management, or equivalent practical experience

How Success Is Measured The Business Operations Supervisor will be evaluated on the following metrics:

Gross profit margin per job vs. target

Labor cost as a percentage of job revenue vs. budget

Material cost per job vs. quoted/budgeted amount

Division-level gross profit attainment vs. monthly and annual targets

Job costing accuracy and data completeness in service management software

Reduction in cost overruns and margin variance quarter-over-quarter

Compensation & Benefits

Competitive base salary commensurate with experience

Performance-based bonus tied to gross profit and cost control KPIs

Comprehensive medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Ongoing professional development and advancement opportunities

How to Apply If you have a sharp eye for job-level financials and the leadership skills to drive a team toward real results, we want to talk.

Send your resume and a brief note on your experience managing cost and profitability in a service or trades environment to:

careers@bayonet-inc.com

Subject line: "Business Operations Supervisor - HVAC"

Bayonet Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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