Helena College University of Montana a comprehensive two-year college, provides access to and support of high quality lifelong educational opportunities for our diverse community. Helena College is seeking qualified applicants who wish to become part of a dynamic and creative team for a full-time position as an Executive Director of Information Technology & Banner Administrator.
Reporting directly to the Dean/CEO and working in close coordination with the University of Montana IT organization, this position serves as the operational leader of Information Technology at Helena College and as the primary technical administrator for the Ellucian Banner Student Information System hosted in the Ellucian Managed Cloud environment.
The position is responsible for the daily operation, administration, and continuous improvement of core technology services that support academic, student, financial, and human resource functions. This role blends technical leadership, direct system administration, and staff supervision, requiring a high degree of initiative, independence, and technical judgment. The Executive Director serves as the communication hub between the technical staff and end users and must have the ability to translate jargon and understand user experiences.
The incumbent supports the Helena College mission through research, analysis, implementation, and daily maintenance of enterprise systems, applications, and support services while fostering a collaborative, service-oriented IT environment.
Examples of Duties and Responsibilities
Primary Responsibilities
Information Technology Operations and Leadership
Direct and manage the day-to-day operations of the Information Technology department
Lead, mentor, and support IT staff by setting expectations, prioritizing work, and fostering professional development
Establish and maintain service standards, operational procedures, and customer service best practices
Coordinate IT planning, budgeting, and resource allocation aligned with campus needs
Serve as a member of the Dean's Cabinet, including serving as Supervisor on Call on a rotating basis
Represent Information Technology on campus committees and collaborative working groups
Chairs the IT Steering Committee
Build and maintain strong working relationships with faculty, staff, and students
Coordinate with University of Montana IT leadership to ensure alignment with system standards, policies, and shared services
Ellucian Banner ERP Administration and Cloud Coordination
Serve as the primary technical administrator for the Ellucian Banner Student Information System hosted in the Ellucian Managed Cloud
Administer Banner configuration, security roles, access controls, and system settings
Coordinate directly with Ellucian Managed Cloud teams on system operations, maintenance windows, upgrades, patches, and incident resolution
Monitor Banner system performance, availability, and operational health in coordination with vendors and University of Montana central IT
Support Banner workflows, integrations, reporting, and data extracts used by academic and administrative offices
Collaborate with Student Services, Finance, Human Resources, Academic Affairs, and other functional units to analyze requirements and implement Banner based solutions
Research, test, validate, and coordinate deployment of Banner updates, enhancements, and new functionality
Diagnose and resolve Banner production issues, including coordination with vendors and escalation as needed
Support data integrity, security, privacy, and regulatory compliance including FERPA and GLBA
Enterprise Systems and Support Services
Oversee enterprise systems administration including identity management, authentication, cloud services, and core applications
Provide oversight and secondary support for endpoint computing, deployments, and troubleshooting as needed to ensure continuity of operations
Coordinate planned and unplanned system outages and participate in change-management processes
Maintain accurate inventories of hardware, software, and enterprise systems
Lead continuity of operations and disaster recovery planning for critical campus systems
This position provides direct supervision of Information Technology staff, including assigning work, setting priorities, evaluating performance, and supporting employee development. The position serves as the primary technical authority and escalation point for enterprise systems and IT operations.
Minimum Qualifications
Bachelor's degree in computer science, information systems, or a related field, or an equivalent combination of education and experience
Experience leading or coordinating IT staff and operational activities
Experience administering or supporting an Enterprise Resource Planning or Student Information System, preferably Ellucian Banner
Experience working with cloud hosted enterprise application environments
Ability to work effectively with vendor managed service teams
Knowledge of enterprise application security, access controls, and data integrity principles
Working knowledge of Windows and Linux operating systems
Familiarity with relational databases and SQL
Familiarity with information security best practices and regulatory compliance requirements
Strong analytical, troubleshooting, and problem-solving skills
Strong customer service orientation and collaborative working style
Ability to communicate technical concepts effectively to non-technical audiences
Ability to manage multiple priorities and work independently
Ability to follow Helena College, University of Montana, Board of Regents, and departmental policies and procedures
Preferred Qualifications
Professional experience in a higher education information technology environment
Experience supporting both academic and administrative systems and users
Additional Information
Work Schedule: Position is full-time, 1.0 FTE MUS Contract. The typical schedule of the Executive Director is Monday-Friday from 8am-5pm; however, as a salaried executive leader on campus the schedule may vary to meet the needs of Helena College for events and emergencies.
Benefits: Includes a comprehensive group insurance benefits program including medical plan options with prescription drug and dental plan, vision exam coverage, an employee assistance program (EAP), retirement plan, life and disability insurance options, flexible spending and dependent care account options, and optional long-term care insurance. Additional information on benefits can be found by visiting: https://choices.mus.edu/employees.aspx
Union Affiliation: None
Priority Application Date: Friday, May 29, 2026 by 11:59 PM (Mountain Time)
Screening of applications will begin after the closing date; however, applications will continue to be accepted until an adequate applicant pool has been established.
Complete applications must include:
Letter of Interest -- addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as "Dear Search Committee" or "Dear Hiring Manager" is acceptable
Detailed Resume listing education and describing work experience
Supplemental Question -- In no more than one @typed page, please tell us why you are interested in this position at Helena College and why you believe your qualifications make you a strong applicant.
Three (3) professional references - names and contact information for three (3) professional references. We will be checking references of all applicants who apply. Please provide email contact information.
Incomplete applications may not be considered.
Employment Eligibility: Must be eligible to work in the United States upon hire. Sponsorship is not available for this position.
The Affiliation of the University of Montana (UM Affiliation) is an equal opportunity employer. UM Affiliation does not discriminate against any applicant on the basis of protected class status as described
