Meet Vestis®: For the People Who Make It All Work
At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running.
Join us and build a career supporting the people who make it all work.
Job Overview
The Customer Service Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results, including but not limited to, customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Vestis direct sales, customer satisfaction, route sales and credits.
Responsibilities/Essential Functions
Promote and sustain a safety culture
Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory
Reports directly to a Service Manager or where a Sr. Territory Manager is present, will report to the Sr. Territory Manager. If neither are present, will report to the General Manager
Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
Assist in the new account installations as directed by Service Manager and/or General Manager
Manages day to day activities of customer service program(s) for the territory
Visit all required customers each quarter to review growth and service opportunities
Ensure RSRs respond to and resolve all service requests timely
Sets clear expectations for customer service and leads by example
60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)
Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
Recruit, select and hire Route Sales employees
Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement.
Delivers and participates in training to ensure customer retention and service goals are met
Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution.
Attend meetings and complete necessary administrative work to improve customer satisfaction
Coordinate collections for accounts receivable
Protect and manage merchandise control processes
Investigates and reports on all accidents or incidents, within 24 hours of notification
Knowledge/Skills/Abilities
Demonstrated ability to successfully interface with a variety of organizational functions to get the job done.
Strong interpersonal, analytical, communication, and customer service skills.
Considerable negotiation skills.
Computer proficiency, including working knowledge of MS Office software.
Exposure to sales function preferred.
Considerable skills in management, human relations, and communication.
Experience/Qualifications
High school diploma or equivalent; Bachelor's degree in related field preferred or equivalent experience.
Two years of service and route-based industry experience, with proven track record for growing customer accounts
Previous profit and loss accountability and/or contract-managed service experience preferred
Significant customer interface and service experience
Production planning, maintenance, or warehouse operations experience preferred.
Working Environment/Safety Requirements/Physical Requirements
Majority of time will be driving your own vehicle or company step-van to call on customers and supervise employees in the assigned service territory. Will be exposed to weather conditions in the area (heat, wind, cold, rain, snow, etc.).
Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions.
Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance.
Time will also be spent in a company office environment; with exposure at the loading dock, production and warehouse areas, exposure to vehicles for loading/unloading, and exposure to vehicle maintenance.
License Requirements/Certifications
A valid driver's license is required
Automobile insurance on personal vehicle
Must be DOT-certified
Headquartered in Roswell, GA, Vestis® is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America. Vestis® is a leader in the B2B uniform and workplace supplies category. Vestis® provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets. The Company's comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more.
Vestis® is an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Vestis Commitment to Equal Opportunity Employment
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation.
Reasonable Accommodations and the Online Application Process
Consistent with Vestis and Canadian Linen's commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com.
Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.
Thank you for your interest in an employment opportunity with Vestis, Canadian Linen and Québec Linge.
Job Details
Job Family In Unit-Service-Management
Job Function CB07
Pay Type Salary
