Position Overview
We are seeking a customer-focused and proactive Customer Service Representative (CSR) to serve as a key liaison between our business and domestic customers. This role champions functional excellence in customer service, continually driving the improvement of quality processes through best practices, training, and auditing initiatives.
As a CSR, you will develop deep expertise in domestic order management systems and company policies, with hands-on responsibility for order entry, pricing, documentation, and invoicing-experience in SAP-R3 or a similar platform is essential. Familiarity with quality systems and business operations is highly valued. This position offers exposure to multiple business areas, including SAP-R3, SharePoint, and Salesforce.com applications.
You will work collaboratively with colleagues at all levels-demand and supply planners, market segments, customer service peers, U.S. plant sites, warehouses, regional and international contacts, freight forwarders, carriers, and financial teams. Your focus will be to anticipate and satisfy customer needs while striving for the highest quality standards.
Key Responsibilities:
Serve as a primary point of contact, responding promptly to customer inquiries and requests.
Utilize business unit tracking systems to monitor orders and ensure fulfillment.
Resolve issues, disputes, and process credits/debits as needed.
Facilitate requests for samples, rebates, and other fulfillment functions throughout the sales order lifecycle.
Actively contribute to and support the Sarbanes-Oxley 404 compliance process as it relates to customer service activities.
Identify opportunities for process improvements and implement effective solutions.
Maintain exceptional documentation and ensure adherence to established policies and standards.
Minimum Requirements:
Proven success as a Customer Service Representative in a business-to-business environment (beyond call center or retail).
Experience with the Sales to Cash (STC) and/or Requisition to Pay (RTP) processes preferred.
Excellent phone, written, and interpersonal communication skills, with demonstrated ability to collaborate across multiple business functions, including supply chain, product management, sales, marketing, finance, and logistics.
Proficiency with SAP-R3 (or equivalent), with 6-12 months' experience in order processing, deliverables creation, and invoicing required.
Intermediate-to-advanced Microsoft Excel skills (plus PowerPoint and Word); candidates must provide test scores in MS Office applications.
Experience with Salesforce.com and SharePoint is a plus.
Adaptability to changing environments, strong organizational skills, and the ability to work independently and as part of a dynamic, fast-paced team.
Proven project management, multitasking, and change management abilities.
Strategic insight to align customer support activities with broader business objectives.
Education & Experience:
Required: College degree and prior relevant customer service experience, including SAP-R3 or equivalent system experience.
Preferred: Bachelor's degree.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
