Customer Service Representative

AAA ENVIRONMENTAL INDUSTRIES INC • New London, WI • 12h ago

JOB REQUIREMENTS: The Cusomer Service Representative will assist in selling and promoting GFL\'s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations. Pay: \$18/hour Benefits: 15 days of paid time off Competitive medical, dental, and vision plan options Health Savings Account with employer match option Paid Parental Leave 401(k) with an employer match up to 4% Supplemental health plans through Aflac Employer paid basic life insurance Employee paid short-term disability option Employer-paid long-term disability Mental health support through Employee Assistance Program 7 paid holidays annually Key Responsibilities: Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web. Communicate clearly and concisely with on-the-road employees to give instructions and assistance. Answer incoming and make outgoing customer telephone calls. Receive and resolve, within established guidelines, customer questions and concerns. Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales. Track customer information and concerns and enter data into database. Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment. Maintain new account files. Work with supervisors to ensure that all missed stops and special pick ups are completed daily. Provide timely and accurate information regarding missed stops or other customer concerns. Generate call-in work orders for drivers Download, distribute and answer all customer inquiries received via email. Take web request and process payments by phone. Process customer payments via internet and take cash payment\'s as needed. Enter new subscription residential accounts into system. Run credit checks on new customers. Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled. Key all new/cancelled accounts into Tower system and verify in system. Scan all contracts into system and maintain records of them. Assist in completing the Affirmative Action log for all applicants. Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners. Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors. Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors. May provide back up assistance for Office Coordinator. Perform other duties and responsibilities as required or requested by management. Requirements: High School Diploma or GED. One (1) to Two (2) years customer service call center experience. Knowledge, Skills and Abilities: Ability to implement solutions to general and specific customer concerns. Ability to work in fast-paced environment, meet time deadlines and perform under pressure. Possess good organizational skills and record keeping skills. Possess ability to speak and communicate effectively with customers and employees both verbally and in writing. Proficient in Microsoft Outlook, Microsoft Word and Excel. Good problem solving ability. Excellent data entry skills. Physical/Mental Demands: Ability to stand, sit, walk, use hands and fi To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjUwMDgxLjg3NzBAd2FzdGVpbmR1c3RyaWVzY29tcC5hcGxpdHJhay5jb20 *** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjUwMDgxLjg3NzBAd2FzdGVpbmR1c3RyaWVzY29tcC5hcGxpdHJhay5jb20

Similar Jobs

Logistics Spec I

Gulfstream • Appleton, WI • 13h ago

Management & Administrative

[[extTitle]] in [[location]] Unique Skills: [[cusuniqSkills]] Education and Experience Requirements High School Diploma or GED required. Entry level. Experience with inventory systems preferred.. Valid Driver's License r...

13h ago

Go to Apply

Customer Service Rep

ANDRITZ INC • Neenah, WI • 1d ago

Management & Administrative

JOB REQUIREMENTS: Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of fut...

1d ago

Go to Apply

Product Manager - Uninterruptible Power

FAITH TECHNOLOGIES INC • Menasha, WI • 2d ago

Management & Administrative

JOB REQUIREMENTS: You\'ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, a...

2d ago

Go to Apply

Customer Service Associate

Walgreens • New London, WI • 3d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

3d ago

Go to Apply

Inventory Coordinator

Ascension Health • Appleton, WI • 3d ago

Management & Administrative

Your future role at a glance Location: Appleton, WI Facility: St. Elizabeth Hospital Department/Specialty: Supply Chain Management Schedule: Full-Time, Days Life at Ascension: Where purpose meets opportunity Ascension is...

3d ago

Go to Apply

Customer Service Manager

C&S Wholesale Grocers, Inc. • Menasha, WI • 4d ago

Management & Administrative

Position Overview The Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established for the departm...

4d ago

Go to Apply

Customer Service Associate

Walgreens • Little Chute, WI • 4d ago

Management & Administrative

4d ago

Go to Apply

Marketing Manager

Thrivent Financial • Appleton, WI • 4d ago

Management & Administrative

Summary Thrivent is a faith-based, not-for-profit financial services organization with approximately 2.6 million members. As a Fortune 500 company and the nation's largest fraternal benefit society, we're here solely to...

4d ago

Go to Apply

Senior Commissioning Project Manager

FAITH TECHNOLOGIES INC • Appleton, WI • 6d ago

Management & Administrative

6d ago

Go to Apply

Sales and Operations Management Trainee

Penske • Neenah, WI • 1w ago

Management & Administrative

Exciting entry-level position for individuals with a bachelor's degree! $25 per hour Work Location: 2301 American Drive Neenah, WI 54956 Position Summary: Take charge. Think fast. Move forward. As a Sales and Operations...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)