14299 - Head of North America Staffing (Virtual)

Kelly Services • Troy, MI • 3h ago

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.

Our Head of North America Staffing is a commercially driven, financially accountable leader who owns growth and profitability for North America Staffing. The role holds full P&L responsibility across all staffing entities, driving revenue growth, gross profit expansion, and EBITDA improvement, while setting and executing the sales strategy that takes Kelly Staffing to the next level of scale and performance.

Reporting to the President, Staffing & BPO, this leader is expected to anticipate market shifts, act decisively, and adapt in real time - working with agility and focusing on executing strategy at fast pace in a dynamic, competitive environment.

Responsibilities:

People & Culture First

Architect and lead a high-performance, people-first culture anchored in accountability, talent development, and inclusion

Build an environment of psychological safety paired with uncompromising performance standards and leadership accountability

Sales Strategy & New Business Growth

Own and continuously evolve the North America sales strategy across all staffing entities

Drive scalable new logo acquisition, enforce pricing discipline, and lead sustained margin expansion; proactively adjust strategy based on market and competitive shifts

Generate and launch new workforce solutions that create competitive market advantage; demonstrate curiosity and action around future-of-work trends

Client & Talent Centricity

Act as executive sponsor for the organization's most strategic accounts

Deepen enterprise relationships, expand revenue footprint, and ensure long-term account health and retention

Lead high-stakes negotiations that optimize outcomes for both clients and talent while protecting enterprise value

Cross-Functional Alignment & Execution

Orchestrate alignment across sales, delivery, operations, finance, and marketing to execute enterprise priorities; redesign operating models and drive measurable reductions in cost-to-serve at scale

Partner with Marketing and Growth functions to shape pursuit strategy and market positioning

Ensure disciplined pipeline management, forecast integrity, and accountability against enterprise KPIs (revenue, margin, win rate, and growth velocity)

Business & Financial Acumen

Own and actively manage the full P&L for North America Staffing; translate financial performance, revenue, gross profit, and EBITDA, into clear operational decisions and accountable leadership actions at every level of the business

Leverage data and digital tools to identify growth levers, monitor business health, and drive evidence-based decisions; build or strengthen the analytics capability within the team to move the business from insight to action with speed

Knowledge, Skills, and Experiences:

20+ years of progressive sales leadership in staffing or B2B services; accountable for large, complex, multi-market revenue portfolios including demonstrated ownership of a $1B+ P&L across multiple business segments or service lines

Proven new business builder with a track record of driving growth and sustaining client relationships with a proven record navigating both growth and turnaround cycles, not only favorable market conditions

Demonstrated agility; able to read market signals, adapt strategy quickly, and execute in ambiguity

Experience improving margin alongside revenue; strong pricing discipline and governance experience

Deep understanding of the North America staffing landscape, client buying behavior, and competitive positioning

People-first leadership with a track record of team development, retention, and strong culture; demonstrated history of promoting leaders who have gone on to greater roles - builds bench, not dependency

Strong client and talent orientation reflected in decision-making and outcomes

Executive presence with credibility at the C-suite level

Proven ability to lead cross-functionally across sales, delivery, operations, and finance; demonstrated ability to drive alignment and outcomes across stakeholders and functions outside direct ownership - without relying on positional authority

Data-driven with strong analytical skills; able to translate insights into action; demonstrated ability to build or scale analytics capability with fluency in digital staffing platforms

Experience in matrixed or multi-entity environments preferred

Led major organizational transformation; maintained business performance through change and drove adoption with both empathy and pace - not change-averse, not a protector of status quo

Location: Virtual / Remote

Travel: As required by business needs

Base pay range for this position is 200,000 - $265,00 per year. Final annual compensation will be based on experience and may vary by geographic location.

Compensation package and benefits applicable to the position - understanding that each person has unique professional and personal needs focused on your total well-being. Our range of Benefits for full-time employees can be explored at: Kelly Services | People (benefitsatkelly.com)

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.

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