Distribution Customer Service Agent

Expeditors • Humble, TX • 5h ago

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Scope of Position:

To provide an exceptional customer service to customers to ensure efficient daily operation of all distribution accounts.

Major Duties and Responsibilities:

Daily process and input of all customer orders and distribution accounts.

Provide daily operational reports that are accurate and timely.

Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.

Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.

Rate domestic transportation bills.

Trace orders as required and notify customers of activity concerning their order.

Ensure accurate and timely client and vendors billing.

Maintain damage records and backorder logs.

Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.

Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.

Contribute to maintain strong relationships with vendors (trucking companies, and others).

Provide support with other miscellaneous projects, filing and research

Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirement.

Escalation of problems to Management when necessary.

Understanding transportation process of all models is a plus

Hazardous Materials certification (preferred)

Good computer skills (e.g., MS Excel, MS Word)

Fluent in English

6 months to 1-year related experience and/or training; or equivalent combination of education and experience

Meet company standards of 52 hours training per year, including as needed management/leadership training

Excellent organizational skills, time management skills in addition to a professional manner

Positive and willing to help attitude

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

Go to Apply

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