Service Member, Veterans, and Family Liaison (Administrative Assistant I)
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Service Member, Veterans, and Family Liaison (Administrative Assistant I)
Salary
$49,152.78 - $82,348.05 Annually
Location
7447 Central Business Park, Norfolk, VA 23513, VA
Job Type
Special Project w/Retirement
Job Number
14019
Department
Community Services Board
Division
Crisis & Recovery Services
Opening Date
05/15/2026
Closing Date
5/25/2026 11:59 PM Eastern
Description
Benefits
Questions
Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.
The NCSB is seeking a Service Member, Veterans, and Family Liaison (SMVF) - Administrative Assistant I to serve as the primary point of contact for SMVF seeking access to services through the NCSB. This position is responsible for facilitating timely and appropriate connections to behavioral health, crisis, and support services, while also building and maintaining strong relationships with community partners and stakeholders that serve the SMVF population.
Department Hiring Salary Range: $49,152-$56,403
Essential Functions
Essential functions include but are not limited to:
Serve as the primary point of contact for service members, veterans, and their families seeking access to NCSB services, providing culturally competent support and guidance.
Conduct outreach and navigation to connect SMVF individuals with appropriate services within NCSB or through external community providers.
Make referrals to internal programs (e.g., behavioral health, crisis services) and external agencies (e.g., VA, veteran service organizations) based on client needs.
Track engagement and service outcomes, maintain accurate records, and prepare reports to evaluate trends in SMVF access and service utilization.
Build and maintain relationships with local, regional, and state stakeholders serving the SMVF population, including participation in coalitions, task forces, and community events.
Collaborate with internal teams to ensure coordinated care and warm handoffs for SMVF clients across departments and service lines.
Provide training and presentations to staff, community partners, and stakeholders on military culture, SMVF needs, and available resources.
Maintain up-to-date knowledge of SMVF-related services, benefits, and systems of care to ensure accurate information and referrals.
Utilize technology tools (excluding EHR) to support data tracking, communication, and reporting functions.
Represent Norfolk CSB at public events, outreach activities, and stakeholder meetings to promote awareness of services available to the SMVF community.
Education/Experience
Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
One year of general office work experience. A bachelor's degree or above may substitute work experience (as approved by the department).
Preferred Education/Experience:
Work requires broad knowledge in a professional business field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.
Two years' experience in data analysis or related field, or an equivalent combination of education and experience.
Veteran status with an honorable or general discharge under honorable conditions
Additional Information & Requirements
May require ability to qualify for Virginia Crime Information Network (VCIN).
Driver's License not required.
Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job @type.
Non-City
Positions listed with a job @type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
I understand and will answer the following supplemental questions completely and thoroughly.
02
Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?
Yes
No
03
Are you a current or previous City of Norfolk employee?
Yes - I am a current City of Norfolk Employee
Yes - I am a previous City of Norfolk Employee
No - I am not a previous or current City of Norfolk employee
04
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."
05
Please select the highest level of education you have completed.
High School Diploma/GED
Some College (6 months or more)
Vocational/Technical Degree
Associate's Degree
Bachelor's Degree
Master's Degree or higher
06
Please provide the name, email address, and phone number of your current or most recent supervisor
07
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
08
Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)
Yes
No
09
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
I am not a Veteran
I am a Veteran
I am a Disabled Veteran
Required Question
Employer
City of Norfolk
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