ESA PURCHASE REVIEW SPECIALIST I

State of Arizona • Phoenix, AZ • 16h ago

Job No: 540566

Work Type: Full-time

Location: PHOENIX

Categories: Administrative Support/Customer Service,Education/Training

Arizona Department of Education The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents.

ESA Purchase Review Specialist I

Job Location:

Empowerment Scholarship Account (ESA) Section

Phoenix Location

Posting Details:

Salary: $51,500

Grade: 18

Closing Date: Open until filled

Job Summary:

The position is responsible for addressing purchase compliance inquiries and requests, providing effective customer communication and support through various channels, and ensuring adherence to statutes, rules, and compliance with the ESA Parent Handbook.

Rare in-state travel may be required for this position.

Candidates should apply with an ability and willingness to work in-office up to five days per week as business needs necessitate.

Job Duties:

Review account expenses and completing account closures

Conduct audits on randomly selected ESA accounts to assess program compliance

Identify potential fraudulent activity and/or the need for referral to collections

Participating as a witness in programmatic appeals as required

Collaborate with Team Leads and Manager to address purchase compliance inquiries and requests in a fast-paced environment with shifting priorities

Provide effective communication and support to customers through various channels including order submissions, HelpDesk tickets, and phone calls

Work with the team to ensure adherence to statutes, rules, and compliance with the ESA Parent Handbook, contributing to the achievement of the team's goals and expectations

Research and escalate constituent concerns, utilizing systems and tools to verify compliance standards and interpreting data to ensure accuracy and completeness

Support the ESA Leadership team in reporting data/metrics, handling related projects/reports, and performing any other relevant functions within the team

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

Customer service principles and practices

Understanding of fraudulent activity detection and escalation processes

Account review processes

Applicants with a degree in business administration, accounting, audit, finance, and/or combination of training and relevant experience in the field are preferred.

Skills in:

Excellent customer service and communication skills (both verbal and written)

Strong problem-solving abilities and attention to detail

Effectively prioritize tasks and work in a fast-paced environment

Work collaboratively with team members and management

Proficiency in Microsoft Office

Ability to:

Work independently and without supervision when required or needed

Utilize electronic systems and other tools/resources

Clearly communicate rules and regulations, legislative guidelines, and program policies to external stakeholders

Capacity to handle customer inquiries and concerns through various communication channels

Capability to support leadership in reporting data and metrics when needed

Selective Preference(s):

Preference will be given to those applicants with an associate degree or higher, and/or who have knowledge of the ESA program (statutes, rules, and regulations), and/or are bilingual in Spanish.

Pre-Employment Requirements:

Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. (https://publicstorage.dc4.pageuppeople.com/1045/ClientPublicFile/3601803f-02e5-4b70-b325-26c8ef309c1b.pdf)

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona provides an excellent comprehensive benefits package including:

Affordable medical, dental, life, and short-term disability insurance plans

Top-ranked retirement and long-term disability plans

Ten paid holidays per year

Vacation time accrued at 4.00 hours bi-weekly for the first 3 years

Sick time accrued at 3.70 hours bi-weekly

Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).

Deferred compensation plan

Wellness plans

Learn more about the Paid Parental Leave program here (https://hr.az.gov/about/resources/family-leave-expansion) . For a complete list of benefits provided by The State of Arizona, please visit our benefits page (https://benefitoptions.az.gov/jobseekers)

Retirement :

You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-3186 or emailing Human.Resources@azed.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

To submit your resume, click the "APPLY NOW" button below.

Having trouble applying for this position?

Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.

Similar Jobs

GoLang Software Engineer

Cognizant • Phoenix, AZ • 1h ago

IT & Engineering

About the role As a Golang Software Engineer , you will make an impact by designing, building, and enhancing scalable backend services that power a global customer experience platform. You will be a valued member of an A...

1h ago

Go to Apply

Software Engineer - Quantum Security

Wells Fargo • Chandler, AZ • 1h ago

IT & Engineering

About this role: Wells Fargo is seeking a Software Engineer - Quantum Security to support the evaluation, integration, and operationalization of next-generation cryptographic and quantum-resistant security capabilities....

1h ago

Go to Apply

Manufacturing Engineer II

Ralliant • Chandler, AZ • 2h ago

IT & Engineering

Responsibilities: As a Manufacturing Engineer with Pacific Scientific EMC, you will be tasked with analyzing, developing, implementing, and maintaining methods, manufacturing operation sequences, specifications, and equi...

2h ago

Go to Apply

Manufacturing Lead

Nammo Defense Systems, Inc • Mesa, AZ • 2h ago

Manufacturing & Warehouse

Manufacturing Lead Nammo is currently seeking to fill an opening for a Manufacturing Lead role. The ideal candidate sets the standard for safety; demonstrating constant safety awareness in all actions, suggesting, and dr...

2h ago

Go to Apply

Senior Manager, NPI Manufacturing Engineering

Comtech Telecom • Chandler, AZ • 2h ago

Management & Administrative

Job Title: Senior Manager, NPI Manufacturing Engineering Department: Operations Reports To: Senior Director, Operations and Supply Chain FLSA Status: Exempt Last Modified: 05/07/2026 Level: M3 Location: Chandler, AZ - On...

2h ago

Go to Apply

Software Engineer 1 - Data Domain

Choice Hotels • Scottsdale, AZ • 4h ago

IT & Engineering

This role is not eligible for sponsorship AND is four days onsite hybrid at our N. Scottsdale office * Who are we looking for? Choice Hotels, one of the world's largest lodging franchisors, has an exciting new opportunit...

4h ago

Go to Apply

Claims Adjuster I

U-Haul • Phoenix, AZ • 5h ago

Finance, Accounting & Banking

Location: 2721 N Central Ave, PHOENIX, Arizona 85004 United States of America Repwest Insurance is seeking a Claims Adjuster to investigate web reported files. This is an in-office position in our Phoenix, Arizona office...

5h ago

Go to Apply

Construction Project Manager

BMS CAT • Gilbert, AZ • 6h ago

Trucking & Construction

BMS CAT is a trusted leader in disaster restoration. From initial clean-up to complete rebuilds, BMS CAT supports clients every step of the way. We handle multi-million-dollar commercial projects as well as residential l...

6h ago

Go to Apply

Construction Project Manager

Actalent • Phoenix, AZ • 7h ago

Trucking & Construction

Job Title: Lease Construction Manager - Data Center Projects Job Description This Lease Construction Manager role oversees the full lifecycle delivery of leased data center projects from lease execution through Ready for...

7h ago

Go to Apply

Construction Manager

Actalent • Phoenix, AZ • 7h ago

Trucking & Construction

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)