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Xin Tian Di - Receptionist

IHG • United States, United States • 2h ago

DUTIES AND RESPONSIBILITIES

Guest Reception

Welcome and greet guests warmly upon arrival.

Escort guests to their assigned tables and provide menus when necessary.

Ensure guests receive prompt and professional assistance.

Reservations Management

Handle restaurant reservations through phone calls, emails, and walk-ins.

Maintain accurate reservation records and table arrangements.

Coordinate seating arrangements to maximize guest satisfaction and operational efficiency.

Guest Service

Address guest inquiries, requests, and concerns in a courteous manner.

Coordinate with the restaurant team to accommodate special guest requests.

Maintain knowledge of restaurant promotions, menu offerings, and operating hours.

Communication & Coordination

Coordinate with service staff and kitchen team regarding guest flow and reservations.

Assist in managing waitlists during peak dining hours.

Ensure smooth communication between guests and restaurant operations.

Administrative Responsibilities

Maintain cleanliness and organization of the reception area.

Prepare daily reservation reports and guest logs as required.

Assist in handling phone inquiries and restaurant information requests.

Compliance & Standards

Ensure compliance with IHG service standards, grooming policies, and operational procedures .

Maintain professional appearance and excellent customer service at all times.

QUALIFICATIONS

College graduate or with relevant hospitality background preferred.

Minimum 1-2 years experience in customer service, restaurant, or hospitality operations is an advantage.

Excellent communication and interpersonal skills.

Pleasant personality and professional appearance.

Ability to work flexible shifts including weekends and holidays.

COMPETENCIES

Guest Service Excellence

Communication Skills

Attention to Detail

Organization & Coordination

Professionalism

Team Collaboration

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG

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