Complex Event Services Manager - Hilton Portland Downtown and The Duniway Portland, a Hilton Hotel

Hilton • Portland, OR • 9h ago

Due to a recent promotion,Hilton Portland Downtown (https://www.hilton.com/en/hotels/pdxphhh-hilton-portland-downtown/)andThe Duniway Portland, a Hilton Hotel (https://www.hilton.com/en/hotels/pdxtphh-the-duniway-portland/), are excited to announce an opening for a Complex Event Services Manager to join our amazing team!

Both properties are located in the heart of beautiful downtown Portland, offering a dynamic and vibrant setting to grow your hospitality career.

This is a fantastic entry-level opportunity to get your foot in the door with hotel events and gain hands-on experience in a fast-paced, full-service environment. In this role, you will be the go-to person for our clients while they are on property-ensuring seamless execution, exceptional service, and memorable event experiences.

Ideal candidates must possess the following:

1 years of customer service in a guest facing role

Flexible scheduling is required based on groups in house

Able to be on your feet and walking majority of the workday

Lift, push, pull up to 25 LBS

Events/Catering experience preferred

Delphi FDC experience preferred

Hotel industry experience preferred

The Benefits - We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

Medical Insurance Coverage Options - for you and your family. Able to enroll after 90 days of employment

Vision, dental, life and disability insurance

Mental Health Resources

Best-in-Class Paid Time Off (PTO) - you can accrue up to 144 hours of PTO in your first year of employment.

Go Hilton travel discount program: 110 nights of discounted travel per calendar year

Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Access to your pay when you need it through DailyPay

Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Inclusive family-building and fertility benefits

Expanded bereavement leave.

Adoption Assistance program

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Complimentary Team Member Lunch

What will I be doing?

As Event Services Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

Organize, plan and prioritize your duties by developing plans and goals.

Timely communication to internal and external clients via telephone, email, written documents or in person.

Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.

Demonstrate knowledge of job systems, products, systems, and processes.

Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.

Selling and influencing both internal and external clients.

Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.

Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.

Participate in customer site inspections and assist with the sales process as necessary.

Other duties as necessary based on business needs.

Regular attendance.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

LI:BV1

Job: Catering and Event Services

Title: Complex Event Services Manager - Hilton Portland Downtown and The Duniway Portland, a Hilton Hotel

Location: null

Requisition ID: HOT0CJPD

EOE/AA/Disabled/Veterans

Hilton

Go to Apply

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