Imaging Customer Service Specialist
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Imaging Customer Service Specialist
Salary
$17.00 - $20.00 Hourly
Location
Sanibel Toll Facility - 18700 McGregor Blvd, Fort Myers, FL
Job Type
Full-Time Regular
Job Number
07935PE
Department
D O T Tolls
Opening Date
05/14/2026
Closing Date
5/17/2026 11:59 PM Eastern
FLSA
Non-Exempt
Description
Benefits
Questions
Description
Lee County's Department of Transportation, Tolls Division, is seeking a dependable, detail-oriented candidate to join our team. This position is responsible for reviewing and processing license plate images and assisting Pay-by-Plate customers and LeeWay account holders. The ideal candidate is conscientious, proficient with technology, comfortable handling incoming calls, and committed to delivering excellent customer service.
Duties and Responsibilities
What You Will Do
(All duties below are required as part of this position)
Image Review & Toll Processing
Review vehicle license plate images collected from Toll Plaza cameras
Accurately enter plate details from all U.S. states and Canadian Provinces (letters, numbers, state, plate @type) into specialized software
Mark unreadable images using system codes.
Report image issues or patterns to a supervisor.
Research transactions to identify vehicle owners.
Responsible for meeting output standards established by Tolls Management
Customer Service
Handle a high-volume of inbound customer calls using a multi-line phone system.
Update and manage customer accounts, process applications, and renewals for Leeway transponders.
Process Pay-by-Plate transaction payments, and assist with customer inquiries and complaints
Explain Leeway discount programs, account options, and toll enforcement policies.
General Duties
Maintain data accuracy while using specialized toll systems (e.g., ARCS, VES, MIRA).
Handle confidential customer information with discretion
Complete other duties as assigned
Education, Experience, Licensing
What We're Looking For
Education and Experience:
Any combination of education and experience equivalent to:
High school diploma or GED.
One year of experience in a fast-paced professional environment, providing accurate data entry and high-quality customer service
Skills and Knowledge:
Strong attention to detail with ability to maintain accuracy in a high-volume data entry environment.
Proficient in data entry, word processing, and computer systems including Microsoft Word, Excel, and Windows systems.
Able to @type efficiently and use computer systems for extended periods.
Strong problem-solving, communication, and multitasking skills.
Ability to remain calm and courteous with upset or confused customers.
Comfortable researching information using internal systems and DMV tools.
Must maintain confidentiality with sensitive customer data.
Preferred / Ideal Candidate Background
The ideal candidate will have prior experience in roles that combine high-volume data entry, customer service, and computer-based processing within fast-paced environments.
Relevant experience may include:
Call center or other high-volume customer contact roles
Administrative or clerical support positions
Data entry or records processing roles requiring accuracy and efficiency
Banking, payment processing, or billing support functions
Government agency experience (e.g., DMV, tax collector offices)
Collections or claims processing environments
Valid driver's license with a good record.
Supplemental Information
Work Schedule:
Full-time: 40 hours per week
Monday-Friday, 10:00 AM to 6:30 PM
Some weekend work may be needed during busy times
Why Join Us?
Support your local community through reliable toll processing and service.
Be part of a fast-paced and detail-oriented team.
Learn valuable skills in image review, data entry, and public service.
About the Department
The Lee County Department of Transportation (DOT) is responsible for maintaining and operating the county's transportation infrastructure to ensure safe, efficient, and reliable travel for residents and visitors. Within DOT, the Toll Operations team supports the county's toll facilities by managing electronic toll collection systems, reviewing toll transactions, and providing customer service for Pay-by-Plate users and LeeWay account holders. The department plays a critical role in roadway funding, customer support, and operational accuracy while upholding public trust through secure data handling and responsive service.
About Lee County:
Lee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government (https://www.leegov.com/) .
EMERGENCY RESPONSE/RECOVERY ACTIVITIES:
All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.
Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.
Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.
Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.
Below is a brief breakdown of what's included in the benefits package that is offered to our employees.
For a more detailed look into our benefits package, please click visit our webpage at www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/FULLTIME%20ACTIVE%20LCBOCC%202024%20Plan%20Year%20OE%20Guide%20FINAL%20AON%202023.09.12.pdf.
To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdf
Health Benefits:
Medical Insurance
Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.
Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Medical Reimbursement Account
Dependent Care Reimbursement Account
Pharmacy, including Mail-Order Pharmacy
Informed Health Lines (Nurse Hotline)
Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)
Optional Life Insurance
Long-Term Disability (60% of pre-disability salary at no cost to employee)
Short-Term Disability
Sick Leave Pool
Flu vaccinations
Wellness Programs
Financial Benefits:
Florida Retirement System (FRS)
Two Retirement Plan Options:
1) FRS Pension Plan (Defined Benefit)
2) FRS Investment Plan (Defined Contribution)
Deferred Compensation (457) Plans
Financial Savings/Management Programs
Eligible for membership with Suncoast Credit Union
Employee Leave Benefits
Holiday Pay - 11 Paid Holidays Annually
Paid Sick Leave
Paid Vacation Leave
Bereavement & Civic Duty Leave
Family and Medical Leave
Military Family & Medical Leave
Educational Leave
Employee Assistance Program
Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.
United Way 2-1-1 (Lee County Employee Resource Program)
Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.
Educational Assistance
Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.
01
Do you possess a valid driver's license with an acceptable driving record?
Yes
No
02
Work hours and days are Monday through Friday from 10:00 AM to 6:30 PM, and occasional weekend hours during peak periods. Do you have the ability to work these hours?
Yes
No
03
In which areas do you have customer service experience? (Select all that apply) (Be sure to include this experience in your work history.)
In-person customer service
Phone-based customer service (multi-line phone system)
Email communication with customers
Billing or payment support
Resolving customer complaints
None of the above
04
Which of the following computer programs or tools are you comfortable using? (Select all that apply) (Be sure to include this experience in your work history.)
Microsoft Word
Microsoft Excel
Windows-based software
Faxing, scanning, and copying equipment
Specialized software (e.g., ARCS, VES, MIRA)
None of the above
05
How many years of fast-paced customer service experience do you have? (Be sure to include this experience in your work history.)
None
6 months
1 - 2 years
3 or more
06
This position requires performing high-volume data entry for extended periods. Do you have at least one year of experience in a fast-paced data entry environment? (Be sure to include this experience in your work history)
Yes
No
Required Question
Employer
Lee County Government
Address
P.O. Box 398 ATT: Human Resources Fort Myers, Florida, 33902
Phone
(239) 533-2245
Website
https://www.governmentjobs.com/careers/leecounty
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