Description
About the Role:
The Custodial Site Manager is responsible for full operational control of custodial services across assigned facilities, ensuring a consistently clean, safe, compliant, and client-ready environment. This role operates as the on-site authority, executing contract requirements independently, driving performance outcomes, and making real-time operational decisions without reliance on upper leadership. The Site Manager is expected to combine operational expertise with analytical thinking, technology utilization, and proactive problem-solving to continuously improve service delivery.
Key Responsibilities
Lead and execute all custodial operations with full ownership of site performance
Independently manage daily operations, staffing, and service execution without direction
Analyze workload, staffing levels, and productivity to optimize labor efficiency
Develop and maintain staffing plans, shift coverage, and contingency strategies
Utilize data, metrics, and reporting tools to monitor performance and drive improvements
Conduct routine and unannounced inspections; enforce quality control standards
Implement corrective actions and root cause analysis for performance gaps
Manage labor hours, overtime, and budget adherence through data-driven decisions
Oversee inventory, equipment lifecycle, and supply consumption trends
Ensure strict compliance with OSHA, safety, and client-specific regulations
Serve as the primary client interface, managing expectations and resolving issues proactively
Execute special projects, deep cleaning, and high-priority response tasks
Develop and deliver operational reports, dashboards, and performance summaries
Advanced Operational & Analytical Expectations
Translate scope requirements into executable work plans and measurable outputs
Identify inefficiencies and implement process improvements without guidance
Apply critical thinking to solve complex operational challenges in real time
Evaluate trends in quality, labor, and service delivery to adjust execution strategy
Make autonomous decisions that protect contract performance and client satisfaction
Technology & Systems Requirements
Demonstrated proficiency in using operational platforms, quality control systems, and workforce management software
Ability to learn, adapt, and fully leverage new technology platforms quickly
Experience with digital inspection tools, reporting dashboards, and mobile workforce applications
Strong working knowledge of Microsoft Excel, data tracking, and performance analytics
Ability to use technology to drive accountability, transparency, and efficiency
Leadership & Performance Management
Lead, coach, and develop staff to meet high performance standards
Enforce accountability through measurable expectations and consistent follow-up
Train team members on procedures, safety, and quality expectations
Build a culture of ownership, discipline, and continuous improvement
Core Competencies
Independent Leadership: Operates without reliance on upper management direction
Analytical Thinking: Uses data to drive decisions and improve operations
Problem-Solving: Identifies issues early and executes solutions effectively
Technological Proficiency: Leverages systems to enhance performance and reporting
Operational Excellence: Delivers consistent, high-quality outcomes across all service areas
Client-Focused Execution: Maintains strong relationships through performance, not promises
Strategic Thinking: Anticipates issues and plans proactively
Adaptability: Thrives in dynamic, high-demand environments
Qualifications
High school diploma required; associate or bachelor's degree preferred
3-5+ years of custodial or facilities management experience
Experience managing large-scale or multi-building operations strongly preferred
Proven ability to independently manage operations and staff
Strong understanding of custodial processes, equipment, and chemical usage
Demonstrated experience with technology platforms and operational systems
Preferred Attributes
Experience in healthcare, government, or high-compliance environments
Bilingual (English/Spanish) a plus
Knowledge of sustainability and green cleaning practices
Experience with performance-based contracts and service-level agreements
Working Conditions
Requires standing, walking, bending, and lifting up to 50 lbs
May require nights, weekends, and holiday coverage
Exposure to cleaning chemicals and equipment
CBRE Government and Defense Business is thrilled at the opportunity for you to apply to one of our roles. The base salary range for this position is $80,500 - $120,000 This position may also be eligible for a wide range of competitive benefits that can include but not limited to: medical, well-being, financial planning and short-term incentives benefits.?
This description is not intended to be an "all inclusive" list of the accountabilities of the job described. Rather, it describes the general nature of the job. In addition, some aspects of this job may change over time, according to business needs, and these changes may not be recorded immediately. The requirements stated represent the minimum levels of knowledge, skills and/or abilities to qualify and satisfactorily perform this job.
Due to compliance requirements imposed by a federal contract, this position may be filled by U.S. Persons only. U.S. Persons includes: U.S. citizens, U.S. nationals, lawful permanent residents, individuals granted refugee status in the U.S., and individuals granted asylum in the U.S.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
