Contract & Subscription Operations Manager

Hoskinson Health & Wellness Clinic LLC • Gillette, WY • 2d ago

Hoskinson Health & Wellness Clinic is seeking a highly organized and detail-oriented Contract & Subscription Operations Manager to oversee the full lifecycle of customer subscriptions, vendor agreements, and service contracts.

This position plays a critical role in supporting operational efficiency, compliance, and revenue optimization across the organization. The ideal candidate is analytical, process-driven, and experienced in managing multiple agreements while building strong relationships across departments.

In this role, you will collaborate closely with Finance, Legal, Sales Operations, IT, and Executive Leadership to ensure contracts are properly maintained, renewals are proactively managed, compliance requirements are met, and subscription processes support long-term organizational goals.

This is an excellent opportunity for a professional who enjoys operational ownership, process improvement, cross-functional collaboration, and strategic contract management within a growing healthcare organization.

Key Responsibilities

Manage the full lifecycle of customer contracts and subscription agreements, including renewals, amendments, onboarding, upgrades, downgrades, and terminations

Draft, review, organize, and maintain service agreements and subscription documentation

Conduct organization-wide contract audits and coordinate with department leaders to maintain accurate agreement records

Maintain contract management systems and subscription databases to ensure timely tracking of renewals, expirations, notifications, and compliance obligations

Partner with Executive Leadership and Legal teams to ensure contracts align with organizational policies and risk management standards

Coordinate with Finance and Billing teams regarding invoicing, subscription tracking, revenue recognition, and compliance requirements

Analyze subscription performance metrics including renewals, churn trends, contract utilization, and customer retention data

Serve as the primary point of contact for internal and external contract-related inquiries

Ensure all agreements comply with applicable regulations, internal controls, and audit requirements

Identify opportunities to improve workflows, reporting processes, and operational efficiencies through automation and best practices

Maintain organized, audit-ready documentation and communication records

Support organizational growth initiatives through operational reporting and process optimization

What Success Looks Like

Successful candidates in this role will:

Maintain highly accurate and organized contract and subscription records

Proactively manage renewals and reduce missed deadlines or compliance risks

Improve operational efficiency through process optimization and reporting enhancements

Build strong collaborative relationships across departments

Contribute to improved subscription retention, operational visibility, and organizational scalability

Qualifications Preferred

Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field

Equivalent combinations of education and professional experience may be considered

Preferred Certifications

Certified Commercial Contracts Manager (CCCM)

Subscription Management Certification

Other related contract, compliance, or operational certifications

Additional Qualifications

Working knowledge of contract administration, subscription business models, SaaS agreements, or licensing structures preferred

Experience

Minimum of 3--5 years of experience in contract management, subscription operations, vendor management, or related administrative functions

Experience collaborating with cross-functional departments including Finance, Legal, Operations, Sales, and Executive Leadership

Experience analyzing subscription metrics, renewals, and operational reporting

-Experience with contract lifecycle management or subscription platforms such as Salesforce CPQ, Icertis, ContractWorks, Zuora, or similar systems preferred

Prior experience in healthcare, SaaS, technology, professional services, or recurring revenue environments preferred

Skills & Competencies

Exceptional organizational skills and attention to detail

Strong written and verbal communication abilities

Ability to interpret, review, and manage contract language accurately

Analytical mindset with strong problem-solving and reporting capabilities

Ability to manage multiple priorities, agreements, and deadlines simultaneously

Strong proficiency in Microsoft Office Suite, particularly Excel and reporting tools

Familiarity with CRM systems and contract management platforms

Ability to work independently while collaborating effectively within cross-functional teams

High level of professionalism, discretion, and confidentiality

Commitment to operational excellence and customer service

Work Environment & Physical Requirements

Primarily sedentary, office-based work environment

Frequent computer and administrative work requiring repetitive hand and finger motion

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