The Global Sales Commissions Relationship Project Manager will manage commissions, primarily for the Global Sales organization. Responsibilities include establishing a roadmap to ensure operational processes are established in conjunction with a third-party billing and distribution partners, managing transient commission reporting, and ensuring accurate data transmission and enrollment for all properties. The role supports commission collection efficiency, reduces aging and risk, and helps shape future group commission billing and collections strategies. This role will be responsible for establishing and monitoring KPIs and deliverability of commissions collections to meet established goals as well as establishing a robust educational program for franchisees and hotel operators.
RESPONSIBILITIES:
Partner Relationship Management
Serve as the primary point of contact for meeting/event/group planners, Global Sales, and other related partners regarding unpaid commissions, data discrepancies, and property suspension issues
Coordinate with Distribution leaders who maintain broader strategic partner relationships
Ensure timely escalation, follow-up, and resolution of payment-related issues
Continuously seeks further opportunities for enhanced program elements to avoid commissions concerns and late payments, ideally utilizing Ai technology and other technologies.
Collaborate with Global Sales to create and implement processes for group commissions billing and collection.
Reporting & Analytics
Establish and manage commission reporting, including summaries of rejections, transmission accuracy, aging, and revenue risk.
Create and maintain dashboards on data transmission accuracy, overdue invoices, unregistered properties, and resolution metrics.
Share insights and trends with internal stakeholders - highlighting areas of risk for continuous process improvement and revenue loss reduction.
Deliver reports to be shared with senior management along with recommendations for further optimization.
Case Management & SOP Compliance
Coordinate case prioritization and SLA adherence with the Commissions Collections Supervisor.
Identify recurring errors and drive root-cause analyses to prevent rework.
Support transient case workflow integration in Salesforce.
Cross-Functional Coordination
Work with Billing, Finance, Global Sales, and Operations to enhance transparency and resolve issues efficiently.
Report performance trends and operational risks to leadership.
Educational Program Development and Communications
Develop educational plans for hotel operators and franchisees, as well as internal groups to highlight the importance of commission payments, ease of use processes, and other program related benefits.
Draft and deliver communication plans in conjunction with internal communication teams and prepare annual convention communications and training materials.
WORK LOCATION:This position is available as a remote or in-office opportunity.
Salary Range
The salary range for this position is $80,000 to $102,000 annually.
In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).
The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, qualifications, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
LI-Remote
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
