JOB SUMMARY: The Director is responsible for the complete oversight and accountability of all deliverables associated with the growth of the RFP Response program, as well as Rate Enablement and Visibility, specifically targeting corporate transient accounts. This role is dedicated to enhancing current processes and driving performance improvements, with an emphasis on adopting and sharing best practices that contribute to the successful acceptance of RFPs. A key aspect of this position is supporting Choice Hotels' revenue growth objectives by actively collaborating with Global Sales, Pricing and Rate Strategy, and Revenue Management teams. The Director's primary focus is on increasing the adoption of the RFP Response program as well as acceptance rate of RFPs, thereby supporting the company's overall revenue generation efforts.
RESPONSIBILITIES:
Define the strategy, operational direction, and the annual roadmap for central RFP Response and rate load submissions. This includes oversight and growth of the RFP Response program and all associated backend processes to ensure seamless execution and alignment with organizational goals.
Effective resource management and seasonal planning and ensuring that the team is adequately staffed and prepared to drive positive response, bid, and acceptance rates throughout the year.
As a strategic partner to the Global Sales team, play a key role in increasing the company's presence within corporate travel programs through active participation in RFPs.
Establish key performance indicators (KPIs) and success metrics, closely monitoring corporate RFP performance. When necessary, make course corrections to ensure objectives are met and outcomes are optimized.
Develop and build dashboards to be shared with internal teams including leadership and proactively identify gaps and areas for optimization.
Lead and coach a team of associates, including managers, with a focus on executing coordinated RFP and Rate Enablement activities.
Resource planning and vendor management for offshore resources, ensuring optimal allocation and utilization to support business needs. Establish vendor relationships to oversee contractual obligations, including the financials and establish SLAs for performance monitoring.
Identify, drive, and implement continuous improvement initiatives to enhance processes and deliver greater efficiency.
Develop communication and training strategies and initiatives essential for driving successful outcomes with multiple internal and external stakeholders involved in the RFP and Rate Enablement programs.
QUALIFICATIONS:
A minimum of eight years of successful experience in process administration and/or operations management is strongly preferred. This experience should include overseeing both internal and outsourced talent, demonstrating the ability to manage diverse teams and complex workflows.
Prior experience in the hotel industry, travel management companies (TMC), or similar sectors is highly desirable. Industry knowledge brings valuable insights and enhances the candidate's effectiveness in related environments.
Working knowledge of RFP platforms and technologies such as Cvent/Lanyon, ReadyBid, Salesforce, etc. is necessary.
Proficiency in MS Office applications-including Outlook, Word, PowerPoint, and Excel-is required. These tools are vital for daily operations, communication, and reporting.
The role requires a broad understanding of various sales strategies, as well as a strong base of business acumen. Candidates should demonstrate expertise across multiple areas of business operations.
Excellent analytical, communication, and presentation skills are essential. Candidates must be able to interpret complex data, present findings clearly, and communicate effectively with stakeholders.
The ability to drive cross-functional collaboration is crucial. Candidates should be adept at communicating and coordinating with a variety of functional areas to enhance performance.
A significant track record of leading teams and coaching direct reports is expected. Successful candidates will have demonstrated their ability to develop talent and foster team success.
The ability to allocate organizational resources efficiently is essential. Candidates must show they can manage multiple projects and prioritize time effectively to achieve optimal results.
Candidates must possess a BA/BS degree, which is required for this role. An advanced business degree is preferred.
PMP or similar is preferred.
SALARY RANGE:
The salary range for this position is $163,544 to $190,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
